DRUG-GEN MDSE/ASST DEPT LEADER

About the role

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Achieve sales and profit goals established for the Drug/GM department, monitor and control all established quality assurance standards. Direct and supervise all functions, duties, and activities for the Drug/GM department. Support the day-to-day functions of Drug/GM operations. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold throughout the store; promote trust and respect among associates.
• Communicate company, department, and job-specific information to associates; collaborate with associates and promote teamwork to help achieve company/store goals; promote Our Brands to customers.
• Develop adequate scheduling to manage customer volume during hours of operation.
• Develop associates on performance of their job and participate in the performance appraisal process; establish performance goals for the department and empower associates to meet goals.
• Adhere to all local, state, and federal laws, and company guidelines.
• Create an environment that enables customers to feel welcome and appreciated by answering customer questions.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Offer product samples to help customers discover new items or products they inquire about; inform customers of Drug/GM specials.
• Develop and implement a department business plan to achieve desired results; monitor and control expenses for the department.
• Understand the store's layout and be able to locate products; create and execute sales promotions.
• Inform and educate department associates about current, upcoming, and special in-store promotions, especially promotions that affect Drug/GM.
• Implement the period promotional plan for the department; stay current with present, future, seasonal, and special ads.
• Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.
• Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory.
• Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
• Train department associates on inventory/stocking and Computer Assisted Ordering (CAO); plan, organize, and supervise the inventory process.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents; report all safety risks, issues, and illegal activity, including robbery, theft, or fraud to store management.
• Must be able to perform the essential job functions of this position with or without reasonable accommodation.

Qualifications

• Minimum:
  • Ability to handle stressful situations
  • Knowledge of basic math (counting, addition, and subtraction)
  • Effective communication skills
• Desired:
  • High School Diploma or GED
  • Any management/Drug-GM/retail experience
  • Second language (speaking, reading, and/or writing)