DRUG-GEN MDSE/ASST DEPT LEADER

About the role

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Achieve sales and profit goals established for the department, monitor and control all established quality assurance standards. Direct and supervise all functions, duties, and activities for the Drug/GM department. Support the day-to-day functions of Drug/GM operations. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold throughout the store; promote trust and respect among associates
• Communicate company, department, and job-specific information to associates; collaborate with associates and promote teamwork to help achieve company/store goals; promote Our Brands to customers
• Develop adequate scheduling to manage customer volume during hours of operation
• Develop associates on performance of their job and participate in the performance appraisal process; establish performance goals for the department and empower associates to meet goals
• Adhere to all local, state, and federal laws, and company guidelines
• Create an environment that enables customers to feel welcome and appreciated by answering customer questions
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
• Offer product samples to help customers discover new items or products they inquire about; inform customers of Drug/GM specials
• Develop and implement a department business plan to achieve desired results; monitor and control expenses for the department
• Understand the store's layout and be able to locate products; create and execute sales promotions
• Inform and educate department associates about current, upcoming, and special in-store promotions, especially promotions that affect Drug/GM
• Implement the period promotional plan for the department; stay current with present, future, seasonal, and special ads
• Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports
• Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory
• Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs
• Train department associates on inventory/stocking and Computer Assisted Ordering (CAO); plan, organize, and supervise the inventory process
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
• Notify management of customer or employee accidents; report all safety risks, issues, and illegal activity, including robbery, theft, or fraud to store management

Qualifications

• Minimum ability to handle stressful situations
• Knowledge of basic math (counting, addition, and subtraction)
• Effective communication skills
• Desired High School Diploma or GED
• Any management/Drug-GM/retail experience
• Second language (speaking, reading, and/or writing)

Must be able to perform the essential job functions of this position with or without reasonable accommodation.

About Us

From one tiny Cincinnati grocery store more than a century ago, we’ve grown into what today is the nation’s largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America’s grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities, and each other, with food at the heart of it all. Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow.

Benefits

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial, and more. We'll help you thrive, with access to:

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision, and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology, and so much more.
• Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.