DriveUp&Go Supervisor

About the role

Lead the Drive Up & Go online selection process to ensure on-time and accurate order execution. Train shoppers on Drive Up & Go equipment, proper shopping of perishable items, customer service, and company procedures and guidelines.

Responsibilities

• Supervise a team of Drive Up & Go employees
• Assist E-commerce shoppers with substitutions, problem resolution, and customer inquiries
• Support Store Management in coaching and managing Drive Up & Go employees
• Manage shopper productivity, out-of-stock items, on-time order fulfillment, and order delivery speed
• Provide timely reporting to Store Management for proactive decision-making and process improvement
• Select and collate products for online grocery orders
• Inspect perishable products for pull dates, quality, temperature, and proper bagging to prevent damage
• Perform daily site workbench functions and maintain necessary paperwork
• Conduct periodic shopper audits to ensure procedural compliance
• Assist customers on the sales floor
• Ensure compliance with company rules and regulations by all department personnel

Requirements

• Strong customer service skills
• Leadership skills with the ability to motivate and influence others
• Good verbal and written communication skills
• Strong teamwork and interpersonal skills
• Basic computer skills; proficiency with Microsoft Office Suite (Excel, Word, Outlook) is highly desirable
• Understanding of customer satisfaction with a focus on creating a positive experience for Albertsons.com customers
• Ability to stand, walk, bend, stoop, reach, and move rapidly for extended periods
• Ability to lift and maneuver objects up to approximately fifty pounds
• Analytical ability to handle administrative duties and maintain mental alertness for accurate and safe work completion
• Ability to concentrate and manage frequent interruptions
• Willingness to work independently in a fast-paced environment