Driver Supervisor

Responsibilities

• Supervises day-to-day activities of drivers and monitors to ensure compliance with operational requirements for safe bus operations including compliance with corporate safety training processes and practices.
• Provides support, advice and guidance to drivers and monitors in responding to a variety of issues (e.g. customer complaints, bus and/or worker safety, time-off requests), assesses situations and determines appropriate course of action (e.g. additional training, counseling), to prevent further occurrences in the future.
• Works collaboratively with Driver Recruitment in the hiring process for drivers by providing information to attract qualified candidates, arranging interview facilities, and interviewing.
• Ensures a positive work environment for drivers and monitors by providing coaching, mentoring and non-safety related training to promote high employee motivation and morale and commitment to company values and excellence in customer service.
• Collects and audits employees' time sheets. Monitors on-time performance. Prepares and submits required reports in a timely manner.
• Supervises compliance with Company policies and/or processes by action and speech. Discuss any breach of policy and procedure noted with General Manager.
• Evaluates the performance of all direct-report personnel on a regular basis according to company policy. Administers appropriate employee discipline as necessary.
• Exhibits the highest ethical best practices and personal integrity; shares concerns about suspicious or inappropriate behavior with their supervisor or manager.
• Other duties as assigned.

Qualifications

• A high school diploma or equivalent.
• Some college preferred.
• 5+ years’ work experience required, with 3 years in ground transportation industry preferred; this can be waived with a minimum of 1-year supervisory experience.
• College education can be substituted for up to 2 years required work experience.
• Knowledge of service promise, services, capabilities, policies, procedures and practices to effectively manage drivers/monitors in various locations.
• Proven supervisory expertise and knowledge of related methods, practices and techniques.
• Computer literacy, preferably in word processing and spreadsheets, excellent interpersonal skills, well developed written and verbal communication skills.
• Relationship building skills to provide support and advice to maintain effective working relationships and work collaboratively to develop strategies/solutions to satisfactorily resolve issues.
• Oral and written communication skills to effectively communicate, coach and mentor.
• Well-developed multi-tasking and time and priority management skills to balance conflicting demands related to customer care and routing.