Driver Operations Specialist (Part-Time)

What You’ll Do:

• Reach out to potential driver partners, pitch the Via value proposition, and support their onboarding.
• Serve as the front line, speaking with driver partners to help improve their first experience with Via or manage their accounts
• Thrive in a fast-paced environment tackling an array of customer issues
• Deliver above-and-beyond customer service to our driver partners, finding new and interesting ways to make our customers smile
• Notice even the smallest trends and pain points, then brainstorm ways in which we can create solutions to improve each customer’s experience
• Cook up with management to channel customer feedback to all areas of the business such as technology, marketing, design and product teams
• Learn our services, tools, & products inside and out- while supporting other teams

Who You Are:

• A clear communicator with excellent reading comprehension and writing skills
• Excellent computer and technical skills, including experience with Microsoft Office, the Google Suite, Slack, previous CRM tools like Salesforce a plus
• A great listener and conversationalist
• A well-rounded team player who takes ownership of (and pride in) your work
• Dynamic; willing to wear multiple hats and work on projects of all types
• You take initiative to solve problems and get the job done
• Located in the Columbia, SC area
• Empathetic and the able to put yourself in the customer's shoes

Compensation and Benefits:

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.
• $18-$22/hour, 30 hours per week