Driver Navigator

Responsibilities

• Completing the pre-trip checklist and preparing equipment for safe, efficient use
• Conducting trip planning to confirm the optimal route and road conditions
• Ensuring the driver is aware of the route plan and any exceptions to the normal delivery sequence
• Helping the driver safely navigate and position the truck for deliveries
• Aiding in unloading product at Restaurants in an accurate, organized manner
• Ensuring all food safety protocols are followed during delivery, with special attention given to temperature integrity and preventing damage and contamination
• Communicate any potential service interruptions (i.e., scheduling discrepancies or security risks) to the MDC
• Ensuring mistakes are handled gracefully and professionally by executing "Remarkable Recovery"
• Ensuring all product and equipment loaded on trailer is secured for transit between stops
• Organizing and maintaining control of all shipping documents throughout each delivery route
• Aiding the driver with collection of all equipment (such as carts and pallets) or product returns from Restaurants
• Frequently lift up to 50 pounds; occasionally move with mechanical assistance up to 1,500 pounds
• Work in all weather conditions
• Prepare for a flexible schedule including nights, weekends, holidays, and rotating shifts
• Work in a multi-temperature environment including freezer
• Communicate effectively across stakeholders including Restaurant Operators and Distribution Center staff
• Adapt to change and respond to difficult and challenging situations in a professional manner
• Manage pressure and conflicting demands; effectively prioritize tasks and workload
• Perform other related duties as assigned

Qualifications

• High school diploma or equivalent (e.g., GED)
• A self-starter with excellent project management and organization skills
• Highly motivated with strong interpersonal skills; a team player who can work independently when necessary
• Tech-savvy and comfortable using basic smartphone and tablet systems and applications
• A detail-oriented, organized yet creative problem solver and communicator (both written and verbal)
• Able to anticipate needs, lead multiple projects, and manage shifting priorities
• Skilled communicator across all levels of an organization, with both teammates and suppliers
• Quick & versatile learner who is open to change; analyzes both successes and failures for clues to improvement; experiments to find solutions; enjoys the challenge of unfamiliar tasks; and quickly grasps the essence and underlying structure of anything
• Customer-focused relationship builder who can earn the trust and respect of internal and external customers and leverage their information to find ways to improve products and services
• Committed without compromise to food safety for customers and a safe workplace for colleagues
• Inspired to uphold Chick-fil-A values and act with integrity
• Driver of results who can be counted on to not only meet but exceed goals and push others to do the same
• Problem solver who can identify hidden problems, looks beyond the obvious, and doesn't stop at the first answer
• Servant leader who puts others before themselves, corrects mistakes with authenticity, and respects all viewpoints
• Prior food service delivery experience
• Experience working night shifts