Driver Manager- Whitestown IN MDO

Job Responsibilities

• Maintain on-road operations and support drivers with calls, exceptions, and issue resolution.
• Prepare manifests, review routing for optimization and DOT compliance, and coordinate changes with the MDO team.
• Train and onboard new customer service staff.
• Build office and driver schedules and ensure hours adherence.
• Review payroll accuracy and partner with Driver Managers on route adjustments.
• Manage check-in compliance and daily exception processing (MARS, reschedules, cancellations).
• Order office supplies and maintain proper staging of product and paperwork.
• Support inbound/outbound processes in 3PL locations.
• Investigate freight and Sedgewick claims.
• Assess waste/recycling operations and recommend improvements.
• Lead and support drivers daily to ensure readiness and success.
• Monitor performance metrics and coach for improvement.
• Oversee DOT compliance and safety standards for drivers and equipment.
• Conduct on-road observations and Safe Work Habits Assessments.
• Partner with operations to optimize routes and maintain fairness.
• Drive a culture of professionalism and customer satisfaction.

Requirements

• Home Appliance Installation or mechanical aptitude who can learn the home appliance installation process.
• Transportation Operations knowledge (Routing, Scheduling, DOT & Safety Compliance).
• Hands-on leadership. Ability to fill in during absences, or busy seasons.

Must Have Skills

• Transportation Operations knowledge (Routing, Scheduling, DOT & Safety Compliance).
• Hands on leadership. Ability to fill in during absences, or busy seasons.

Schedule

Scheduled: 4am start 10-12 hours shifts M-Sat.