Driver Manager (CDL) - MWRTA

Salary: $65,000 a yearKnowledge and Experience:High School diploma or equivalentValid Massachusetts Commercial Driver’s License (CDL, with passenger endorsement & air brake endorsements)Acceptable driving recordAt minimum of 2 years of experience required as a full-time operatorKnowledge of project specific vehicles, components, and data/communications systemsKnowledge of State and Federal regulations and corporate safety programs and policiesStrong customer service attitudeAbility to read, write and speak EnglishAbility to communicate effectively and work with all departmentsAbility to work independently and objectivelyIntermediate knowledge and experience of Microsoft Office SuiteCPR, AED and First Aid Certification (Provided by the Company)Skills: Excellent planning and leadership abilities Excellent communication and interpersonal skillsMust be detail orientedSelf-motivatedAbility to de-escalate situations/ incidents with passengers, employees, and general publicAbility to make decisions, manage change and timeStrong analytical and reporting skillsTransportation Dispatching Software knowledge desiredKey Accountabilities: Driver ManagerConduct field supervision of the driver group members to assess performance and competenceManages absenteeism in the group and takes action to address unplanned absenteeism issuesAddress driver performance issues, providing coaching and/or disciplinary action when appropriateWork with applicable KTA resources to recruit, interview, onboard, train, and retain qualified drivers to deliver service in accordance with the contract and location business planOngoing collaboration with various Keolis Management team to ensure the service provided per our contract with MWRTADriver Managers are to provide direct oversight of vehicle operators on the street.Must be willing to have flexibility with schedule and/or work split shifts, weekends, and holidays.Ensure that all operators are fit for duty, meet uniform and equipment standards and are in possession of proper licensing and certifications.Assist dispatch staff with vehicle change outs that occur in the fieldAssist operators with service or passenger problemsConduct road observations according to client and local policyMonitor street operations for on-time performance and schedule adherenceProvide feedback to safety and operations departments on service items that affect safety and performance, identify potential safety hazards, and provide feedback to be incorporated into daily operations proceduresFollow company safety and operational rules and proceduresAbility to work under stress and meet strict timelinesHandling Special Event managementMonitor AM and PM Pull-Outs and Pull-InsConduct vehicle accident investigationInspects vehicles for damage and compliance with safety standardsObserves driving skills and work habits of drivers in the fieldCoach employees based on onboard surveillance technologyCan be assigned to operate a vehicle in an emergencyAdditional responsibilities as requiredTrainingProvides behind-the-wheel training for new operators and traineesConducts on-board evaluations and in service training to operators according to schedule and/or needProvides behind-the-wheel retraining as directedEvaluates new operator driving skills using appropriate checklists and evaluation forms.Provides appropriate feedback to new operatorsEnsures operators are fully trained prior to being released into revenue serviceServes as role model and mentor to new operatorsIdentifies retraining needsRecognizes and reports safe and unsafe acts / conditions to Management.Provides feedback to Safety manager, GM, Operations Manager, and other appropriate staff regarding training needsAssists training department in identifying additional or refresher training needs based on current trends within the employee baseOther duties as assignedWork Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Frequently works inside and outside vehicle and might get exposed to extreme, hot and/or cold, weatherMay sit for over 8 hours per day with frequent use of keyboard, computer monitor, and telephoneMay twist, squat, bend, push, lift, pull, and climb stairs while performing dutiesMay be exposed to fumesMay walk on uneven surfaces, while assisting passengersAdditional Statements:Drug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. Must pass a physical examination.Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world. Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.