Driver Manager

About Us

Cowan Systems, LLC is a national truckload carrier specializing in dedicated fleet services. Founded in 1924, we are a subsidiary of Schneider National headquartered in Baltimore, MD. We operate six unique divisions across the country, managing a fleet of 2,100 power units and 6,500 trailers from 40 locations.

Job Summary

The Driver Manager is responsible for the successful execution of customer freight delivery and the daily oversight and management of their assigned fleet. This is a leadership position that reports to the Operations Manager or the Terminal Manager, depending on the size of the operation.

Schedule

Monday-Friday 7am-5pm

Job Duties

• Driver & Terminal Connect:
  • Dispatch a fleet using proper procedures for real-time management of freight and drivers ensuring high level of data accuracy within the system.
  • Maintain highest driver relationship and satisfaction of new and tenured drivers by actively onboarding new drivers following the 12-week onboarding process, regularly reviewing driver scorecards in order to ensure drivers are meeting performance and income goals, auditing driver manifests for pay accuracy and workload balance, advocating for drivers in relation to executable plans, effectively communicating policy changes, schedule changes, etc. to the fleet, participating in driver mentoring and driver appreciation activities as prescribed by the Terminal Manager, overseeing fleet of drivers ensuring all team members are properly trained in all aspects of their position, coaching where performance improvement is needed in accordance and notifying Terminal Manager or Operations Manager when there is a need for corrective action or formal performance improvement plans to address deficiencies, participating in pre-trip inspections with drivers on a regular basis, coaching and counseling your Fleet in the areas of productivity, customer care and service, attendance, and company rules, developing driver performance improvement plans in coordination with HR and the Terminal Manager as needed, confirming driver plans with drivers (Via Qualcomm and or phone) providing driver with any required information to complete the assignment including special load requirements (Hazmat, specialty equipment, etc.).
  • Safety Connect:
    • Promote culture of safety in all daily activities by proactively addressing safety concerns by communicating safety goals and standards to all drivers, providing resources for safety concern resolution, ensuring Fleet is in compliance with DOT requirements for hours of service and driver fitness before dispatch, assisting in coordination of compliance activities including the scheduling of physicals and submission of required documentation.
  • Customer Connect:
    • Monitor driver progress throughout the shift to ensure on-time dispatch and delivery of freight as planned, addressing and notifying the customer of any delays or issues, addressing all customer needs and concerns as they arise during shift and escalating any customer issues requiring a higher level of involvement to the Operations Manager or Terminal Manager, collecting and inspecting driver manifest and other necessary documentation necessary to pay the driver and invoice the customer upon the completion of each driver shift to include bill of ladings and lumper receipts.
  • Maintenance Assessorial Connect:
    • Maintain, track, and report appropriate equipment levels daily at all customer locations. Based on need, request adjustments where necessary to ensure optimum equipment utilization, performing periodic inspections of company equipment to identify unreported maintenance issues and accident damage, participating in pre-trip inspections with drivers on a regular basis, reviewing revenue per truck per day and performing quarterly fleet performance reviews with Terminal Manager and Operations Manager to identify areas of opportunity and develop improvement plan as needed to address deficiencies.

Qualifications

• Bachelor's degree preferred or substituted with 4 years of similar experience
• 2 years of dispatching CDL Class A truck drivers
• Computer applications experience and proficiency in Microsoft Office
• TMS experience desired. TMW preferred

Benefits

• Yearly starting salary: $55K- $60K (Depending on knowledge & experience)
• Full benefits - Medical, Vision, and Dental
• Life, Short- and Long-Term Disability
• PTO (sick & vacation)
• and 401K