Driver Manager

About Us

Cowan Systems, LLC is a national truckload carrier specializing in dedicated fleet services. Founded in 1924, we operate six divisions across the country with a fleet of 2,100 power units and 6,500 trailers. As part of Schneider National, we are committed to excellence in logistics and transportation.

Job Summary

The Driver Manager is responsible for the successful execution of customer freight delivery and the daily oversight and management of their assigned fleet. This is a leadership position that reports to the Operations Manager or the Terminal Manager, depending on the size of the operation.

Schedule

Monday-Friday 7am-5pm CT

Job Duties

• Driver & Terminal Connect:
  • Dispatch a fleet using proper procedures for real-time management of freight and drivers, ensuring high level of data accuracy within the system.
  • Maintain highest driver relationship and satisfaction of new and tenured drivers by actively onboarding new drivers following the 12-week onboarding process, regularly reviewing driver scorecards, auditing driver manifests for pay accuracy and workload balance, advocating for drivers, communicating policy changes, and participating in driver mentoring and appreciation activities.
  • Coach where performance improvement is needed in accordance with notifying the Terminal Manager or Operations Manager when there is a need for corrective action or formal performance improvement plans to address deficiencies.
  • Participate in pre-trip inspections with drivers on a regular basis.
  • Confirm driver plans with drivers (Via Qualcomm and/or phone), providing driver with any required information to complete the assignment including special load requirements (Hazmat, specialty equipment, etc.).
• Safety Connect:
  • Promote a culture of safety in all daily activities by proactively addressing safety concerns by communicating safety goals and standards to all drivers, providing resources for safety concern resolution.
  • Avoidance of DOT requirements for hours of service and driver fitness before dispatch.
  • Aid in coordination of compliance activities including the scheduling of physicals and submission of required documentation.
• Customer Connect:
  • Monitor driver progress throughout the shift to ensure on-time dispatch and delivery of freight as planned, addressing and notifying the customer of any delays or issues.
  • Address all customer needs and concerns as they arise during shift and escalate any customer issues requiring a higher level of involvement to the Operations Manager or Terminal Manager.
  • Collect and inspect driver manifest and other necessary documentation necessary to pay the driver and invoice the customer upon the completion of each driver shift to include bill of ladings and lumper receipts.
• Maintenance Assessorial Connect:
  • Maintain, track, and report appropriate equipment levels daily at all customer locations.
  • Based on need, request adjustments where necessary to ensure optimum equipment utilization.
  • Perform periodic inspections of company equipment to identify unreported maintenance issues and accident damage.
  • Participate in pre-trip inspections with drivers on a regular basis.
  • Review revenue per truck per day and perform quarterly fleet performance reviews with Terminal Manager and Operations Manager to identify areas of opportunity and develop improvement plans as needed to address deficiencies.

Qualifications

• Bachelor's degree preferred or substituted with 4 years of similar experience
• 2 years of dispatching CDL Class A truck drivers
• Computer applications experience and proficiency in Microsoft Office
• TMS experience desired. TMW preferred

Competencies

• Customer Focused: Passionate drive to meet the needs of our customers and offer unique solutions that deliver on their expectations
• The ability to motivate and lead drivers to meet and exceed the customers' expectations and the goals of the company
• Self-starter willing to quickly adapt, prioritize, and organize. Ability to manage a process from start to finish
• Ability to set clear expectations and work with others to accomplish specific goals
• Effective and professional verbal and written communication skills
• Strong organizational skills and attention to detail
• Judgment and decision making considering the relative costs and benefits of potential actions to choose the most appropriate action
• Complex problem solving and reviewing related information to develop and evaluate options and implement solutions
• Superior communication to include speaking, active listening and conveying information effectively
• Monitoring/assessing performance of self and other individuals to make improvements or implement corrective action

Employee Benefits

• Yearly starting salary: $45K-$50K (Depending on knowledge & experience)
• Full benefits - Medical, Vision, and Dental
• Life, Short- and Long-Term Disability
• PTO (sick & vacation)
• and 401K