Driver Manager

Duties and Responsibilities

• Focus on key areas of Operations: Safety, Service, Revenue, Assets and Costs
• Enthusiastically implement and support all company quality and safety improvement efforts
• Interact with customers both internal and external in a cooperative friendly manner; insist on the same level of cooperation from the driver force; ensure quality customer service
• Bring energy, enthusiasm and a positive attitude to the job. Promote teamwork and a positive work atmosphere
• Willing to understand and support change, as it relates to processes, structure and business modeling
• Involved with retaining, recruiting and hiring of drivers; treating drivers fairly, respectfully and honestly
• Cook up daily terminal activities: customer order acceptance, data entry, asset management, schedule preparation and accepting accountability of meeting dispatch & terminal specific operating objectives
• Able to effectively handle escalations and time critical issues, perform transactions in a timely and accurate manner
• Identify process breakdowns and develop improvement plans with partners to resolve
• Take an active interest in self-development and focus on learning the details of our business in preparation for potential roles of greater responsibility

Experience and Skill Requirements

• Bachelor’s degree or equivalent experience in the transportation field preferred
• Experience in the transportation field preferred
• Familiar with Transportation Management Software (ie: TMW, McLeod)
• Experience and ability in using Microsoft Office suite
• Excellent written and oral communication skills

Business & Leadership Competencies

• Teambuilding skills and the ability to drive change
• Strong analytical and problem solving skills
• Coaching and development skills
• Strong supervision, planning, coordination, negotiations, and employee relations skills