Driver Leader

About the role

The Driver Leader at Hirschbach Motor Lines oversees the daily operations of an assigned fleet of drivers, focusing on maximizing fleet productivity, equipment utilization, and driver retention.

Responsibilities

• Maintains regular communication with drivers, promptly answering phone calls, emails, and messages to ensure clear communication and reduce operator hold time.
• Sends preplans to drivers and secures load commitments in a timely manner.
• Completes loaded and empty calls accurately and efficiently.
• Tracks operator performance from dispatch through delivery to ensure consistent on-time service.
• Manages operator availability and updates PTOs accurately based on current scheduling needs.
• Optimizes performance of assigned drivers, including on-time pickup/delivery, Hours of Service (HOS) compliance, driver availability, and individual scheduling preferences.
• Buils and maintains professional, positive working relationships with Hirschbach operators and internal operations team members.
• Counsels drivers by identifying performance improvement opportunities and providing guidance and training to support their success.
• Collaborates with the Safety department to ensure drivers meet all compliance requirements and receive proper coaching to uphold company standards.
• Proactively identifies and resolves potential settlement or pay issues by working closely with Driver Payroll.
• Attends meetings related to driver operations and occasionally travels to terminal locations as needed.
• Manages driver availability to maximize fleet productivity.
• Performs other duties as assigned, including proactively supporting other departments to achieve organizational goals.

Requirements

• Demonstrates the ability to provide effective inbound and outbound call support.
• Demonstrates the ability to promptly answer phone calls and messages to ensure efficient communication.
• Displays a strong understanding of Hirschbach operations and the functions of the freight network.
• Shows initiative in learning about issues and processes affecting Hirschbach drivers, increasing proficiency in rapid and effective problem resolution.
• Understands which situations require escalation to Driver Leader II, III, or Senior and communicates professionally from the initial inquiry through final resolution.
• High school diploma or equivalent, accompanied by relevant professional experience.
• Bachelor’s degree in Transportation, Logistics, Supply Chain, Management or a related field is preferred.
• Ability to process information with a high level of accuracy and energy.
• Computer proficiency with the ability to navigate between multiple programs.

Qualifications

• Monday – Friday, 6am to 4pm MST. This role does have a 5th weekend rotation.

Benefits

Hirschbach Motor Lines offers a competitive benefits package including health insurance, retirement plans, and paid time off.

Pay

$X per hour, depending on experience.

Schedule

Monday – Friday, 6am to 4pm MST. This role does have a 5th weekend rotation.

Company Overview

Founded in 1935, Hirschbach Motor Lines has built a sterling reputation for delivering time and temperature-sensitive freight across 48 states. Today, the organization generates $1+ billion in revenue and has become the 2nd largest refrigerated carrier in North America with company headquarters in Dubuque, Iowa. Hirschbach strives to provide the highest level of service in the industry, offering a breadth of services including Dedicated, Over the Road, Expedited, Entertainment, and Logistics Solutions. With a tenured history and vision for the future, our company culture drives us to be the best in the business, grounded in our All In To Win values. One key to trust is having a pool of talent and resources who are exceptionally competent, capable, and passionate for serving results to our customers.

Equal Opportunity Statement

Our Company is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment which is free of harassment, discrimination, or retaliation because of age, race, color, national origin, ancestry, religion, creed, sex, sexual orientation, gender, gender identity, pregnancy (including childbirth, lactation and related medical conditions), physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status, or any other status protected by federal, state, or local laws. The Company is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.