Driver Lead (Romulus, MI)
About the role
The Specialist, Delivery Lead is responsible for the efficient delivery of all customer products and will lead and direct the Delivery Specialists. This position is responsible for hands on training of new Delivery Specialists as well as the ongoing monitoring and follow-up of all route drivers. This position will place a strong emphasis on customer service and organization as well as the ability to direct the work of others. The Lead Delivery Specialist should be familiar with route balancing as well as other system functions in RACE, MS Word and MS Excel. May be responsible for Desktop Delivery Specialist. The ODP Group, through its business entities ODP Business Solutions and Office Depot, is a leading provider of products, services, and technology solutions through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores.
Responsibilities
- Provide training and coaching to new and existing Delivery Specialists.
- Provide technical training and problem solving resources.
- Provides input for performance reviews.
- Assist management with vehicle safety and building security issues.
- Allocates resources to insure timely deliveries as defined by customer requirements and expectations.
- Communicate customer feedback to appropriate supervisory personnel.
- Develop and contribute ideas and suggestions for operational improvements utilizing LEAN practices.
- Ensure the proper completion of all required paperwork.
- Assist management with route design, balancing and dispatch, including training and follow up of driver and vehicle safety as well