Driver I (Salinas, Watsonville)

BASIC JOB PURPOSE

The Non-Emergency Medical Transportation (NEMT) Driver delivers positive and supportive transportation experiences for Call the Car members under the supervision of the Fleet Supervisor. The role involves operating company vehicles safely, ensuring members are transported with care, respect, and reliability.

RESPONSIBILITIES/DUTIES

• Maintains clear communication between Members, Dispatchers, Medical Facilities, Dialysis Centers, and CTC Management.
• Utilizes customer service skills to build and maintain positive working relationships with off-site facility workers as a representative of the Company.
• Maintains 100% accuracy when performing trips.
• Cleans and inspects assigned vehicles at the beginning and end of each shift.
• Operates smartphone or tablet with access to email and internet to navigate and communicate with the Dispatch and leadership team.
• Demonstrates genuine compassion and patience for all members.
• Performs “Door thru Door” service.
• Effectively determines the most efficient routes for trips using Bambi devices.
• Adapts to continuously changing work environments.
• Employs defensive driving skills to accommodate for all applicable weather and traffic conditions.
• Uses problem-solving skills to prepare for frequent changes, delays, or unexpected events.
• Works efficiently and completes assigned work in a timely manner.
• Constantly observes safety and security procedures, particularly when transporting members.
• Reviews schedules in advance to notify the Dispatch Team or Fleet Manager should the schedule need to be adjusted.
• Communicates with Dispatch Team via Bambi messaging regarding real-time Member status updates as they arise.
• Reports all Incidents or Accidents immediately to the Fleet Manager.
• Acts as a representative of the Company through professional and respectful conduct.
• Performs all other duties as assigned by management.

PAY

Details about pay are not specified in the job description.

SCHEDULE

Details about the schedule are not specified in the job description.