Driver Experience Manager

About the role

Reports to the Terminal Manager and manages driver performance and turnover along with other aspects of the driver's experience including recruiting, safety, and compliance.

Primary Duties

• Manage hours of service and execute freight/loads to meet acceptable ITS service standards.
• Effectively manage points and document behaviors.
• Coach and develop drivers for high and positive communication and safe driving habits.
• Coach and develop drivers to effectively utilize ITS technology including ELD’s and driver apps.
• Ensure drivers have acceptable pre and post trips and treat ITS equipment with respect.
• Build great relationships so that ITS drivers feel they are an integral part of the organization.
• Participate in the effective recruiting and onboarding of drivers.
• Knowledge and capability to administer fleet safety responsibilities.
• Responsible for ADP and Time and Attendance functions.

Additional Duties

• Recruiting
• Ensure staffing needs are met according to business needs.
• Work with business to identify current and future driver headcount.
• Manage the pipeline and workflow of driver candidates.
• Responsible for all duties prior to start date.
• Compliance
• Responsible for driver file compliance and annual audits.
• Manage Lytx camera events.
• Manage hours of service, DOT regulations, and roadside inspections.
• Oversee random drug and alcohol testing.
• Safety
• Responsible for driver pre-employment drug testing.
• Facilitate driver RTS onboarding and Smith System instruction.
• Lead first responder to facilitate critical events.
• Post incident violation training (ensure the team is trained to facilitate as well).
• Oversees simulator training.
• Facilitate noncritical accidents and employee injury events.
• Direct pre-employment road testing.
• Serves as the decision maker for safety related corrective actions. Creates and approves all corrective action steps.

Position Requirements

• Demonstrated record of accomplishment in the transportation industry.
• Five (5+) years’ experience in the transportation industry. Exposure to planning, dispatch, driver management highly desired.
• Excellent communication skills, including the ability to negotiate with vendors and carriers.
• Excellent interpersonal and relationship building skills with employees at all levels of the organization.
• High level “grit” with the fortitude to remain objective in all situations and manage issues to a successful conclusion.
• Excellent analytical, judgment, and problem-solving skills.