Driver Check-In Associate

About the role

This is a finance position responsible for checking in drivers who have completed their routes by performing product counts, compiling and maintaining records of quantity, type, and value of material, equipment, and merchandise. The role also involves inspecting all product returns and documenting appropriate information for efficient processing of items.

Responsibilities

• Check-in drivers who have completed their routes by verifying product returned, ensuring customers signed the invoice, and identifying possible missed deliveries.
• Account for pallets, totes, and other company property returned.
• Identify missed collections and notify Credit Services.
• Ensure food safety protocols were followed on returns and coordinate with Food Safety personnel for any issues.
• Assure all delivery exceptions are noted on the invoice and/or delivery exception report.
• Inspect returned products to determine restocking appropriateness or decide if the customer warrants credit.
• Adjust the appropriate reason code on invoices for efficient processing; code damaged or inferior products with the correct damage code and write it on the damaged case.
• Separate and stage all returned products for processing, and count returned items to ensure quantities match the return sheet and invoices.
• List overage on the return sheet following the "available stock/warehouse location" report to re-enter the product into the inventory system as soon as possible.

Requirements

• High school degree or equivalent.
• 1 year of pallet jack and/or forklift experience.

Skills

• Ability to write routine reports and correspondence.
• Effective communication skills, including speaking before groups of customers or associates.
• Exemplary listening skills to facilitate effective two-way communication.
• Proficiency in basic arithmetic (addition, subtraction, multiplication, and division) using whole numbers, common fractions, and decimals.
• Solid problem-solving skills.
• Strong verbal and written communication skills.
• Ability to read, write, and speak English.