Drive Up & Go Supervisor

Main Responsibilities

• Manage daily eCommerce and online grocery operations, ensuring accurate picking, quality products, and on-time order fulfillment
• Coach, train, and support eCommerce shoppers and store associates
• Drive customer satisfaction, order accuracy, and retention metrics
• Manage order volume, labor scheduling, and staffing levels
• Maintain department KPIs and performance metrics; provide coaching and feedback
• Resolve customer issues, order adjustments, and service concerns
• Ensure food safety, product quality, and order accuracy standards
• Maintain a clean, organized department and communicate with store leadership during peak business periods

Qualifications

• Strong communication, leadership, and coaching skills with a customer-focused mindset and ability to thrive in a fast-paced retail environment
• Experience in retail, grocery, eCommerce, or order fulfillment, with the ability to manage priorities, scheduling, and operational workflows
• Knowledge of food safety standards, online grocery fulfillment processes, and customer service best practices
• Ability to make real-time decisions, solve problems quickly, lift 25–50 lbs, and work on your feet while motivating a team to meet performance goals

Benefits

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with StreamAssociate
• Discounts on health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay)

Our Values

A copy of the full job description can be made available to you.