Drive Up & Go Lead

About the role

The Drive Up & Go Lead is first and foremost responsible for guest relations and satisfaction by building a reputation for Ultimate Service. He/She serves as the Drive Up & Go leader at store level and is responsible for achieving drive up & go productivity goals. He/She provides ongoing technical training, coaching, and development of the DUG team.

Responsibilities

• When a guest enters my area or department, my first and most important responsibility becomes to acknowledge, greet, and engage that guest.
• Assist with training, scheduling, performance management (to include discipline, separations, etc.) for all DUG team members and ensures the product meets guests demands in an effective and controlled manner.
• Accurately select the highest quality product offering for our DUG guests to meet and exceed company expectations of providing Ultimate Service.
• Assist in the sourcing, interview, and selection of all DUG team members
• Responsible for supervising and ensuring proper order selection and processes are followed to maximize efficiencies ensuring product meets guest demands in an effective and controlled manner.
• Help set and notify team members of daily operational goals to gain team buy-in.
• Help monitor product movement and notify Grocery team when adjustments in ordering are needed.
• Assist DUG team members in a workload management, monitoring out of stocks and check product substitutions when necessary.
• Assist with overall guest and team member safety.
• Designate and assign trainers as necessary.
• Greet and speak politely with every guest on premises
• Perform other duties as requested or required by management.

Requirements

• High School Diploma or Equivalent
• Perform all other physical aspects of the job including bending, squatting, lifting, climbing, and walking.
• Must be able to lift up to 70lbs and stand for long periods of time (up to 6 hours)
• Ability to function as a team member and get along with others
• Ability to accept supervisory coaching related to performance, work habits and attitude.

Pay

Competitive wages paid weekly

Benefits

• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 4