Drive Manager - AN Chevrolet Spokane Valley

About the role

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions. The Service Drive Manager greets customers, collects vehicle information, and ensures satisfaction by coordinating with technicians and following through on repairs.

Responsibilities

• Schedule and assign daily work objectives for service consultants.
• Monitor performance and counsel service consultants on behavioral or performance issues.
• Train, coach, supervise, and assist service consultants.
• Assist in service reception during peak traffic times by greeting customers promptly and obtaining customer and vehicle data.
• Maintain all supplies required to operate the service drive.
• Communicate with team leaders to determine job status.
• Review the open repair order report daily and resolve any orders beyond the current week’s business.
• Partner with other dealership personnel to ensure quality service for customers.
• Perform quality inspections of vehicles being returned to customers.
• Follow up with customers to ensure satisfaction with service work.
• Understand and comply with federal, state, and local regulations (e.g., hazardous waste disposal, OSHA right‑to‑know act).
• Follow company safety procedures to avoid exposure to fumes, dirt, and harsh chemicals.

Requirements

• High School diploma or equivalent.
• Ability to read and comprehend instructions and information.
• Two years of experience in an auto repair facility.
• Ability to collaborate with other dealership personnel.
• Valid driver’s license and ability to drive manual transmission vehicles.
• Demonstrated communication, interpersonal, and customer service skills.
• One year of supervisory experience (preferred).

Benefits

• Competitive compensation and 401(k) matching.
• Health, dental, vision insurance and maternity benefits.
• Associate purchase and discount programs for new and pre‑owned vehicles, services, parts, collision, accessories, and AutoGear.
• Access to deals and discounts through YouDecide.
• Opportunity to participate in DRV PNK mission supporting cancer research.
• Inclusive, diverse workplace culture.

Pay

Commission‑based role estimated between $120,000 – $150,000 annually.