Drawback Consultant

Job Description

Analyze, format and verify all data to process accurate and complete drawback claims and maintenance of those documents

Maintain clear and complete notes of any nuances or peculiarities related to the customer’s data, product identification codes, set or bills of material, claims or methodology for managing the account

Understand customer’s duty recovery and service level expectations

Escalate customer, data and claim issues and delays to Department Manager as appropriate

Maintain a “customer-centric” approach: routine updates of claim submissions or data issues that might delay claim submissions. Over-communication verses under-communication.

Qualifications

• Undergraduate degree or equivalent
• Knowledge of CBP compliance and drawback rules & regulations
• Prior work experience in an international trade compliance and/or Customs environment
• Ability to work independently and manage multiple deadlines
• Licensed Customhouse Broker preferred
• Superior technical and computer skills (Microsoft Excel, Access)
• Detail-oriented with a pro-active and team-player attitude
• Ability to multitask and high attention to detail
• Excellent customer service skills

Performance Standards

• Display solid understanding of department operating processes/procedures within the first 90 days.
• Demonstrate basic knowledge and understanding of drawback process within 180 days of hire.
• Excellent computer skills with an emphasis on continual learning and process improvement.
• Accuracy in all claims, documentation, and communication with customers and CBP.
• Timely responses to customer and CBP requests
• Self-sufficient in maintaining/managing desk.
• Professionalism in all aspects of behavior.

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus