Drafter - Greenwood, SC

Requisition ID: 486065BR

About the role

Provide product application support with minimal direction to interpret customer drawings and specifications for quotation, manufacturing or related product; interact with order engineers, sales force, and customers on job specific details such as on-board approvals and witness tests, provide coordination for technical guidance to production personnel as appropriate; support order engineering and manufacturing for order related needs as well as customers and field sales personal with regard to product information and drawing details.

Responsibilities

• Serve as the primary technical liaison between customers, sales, engineering, and manufacturing, providing expertise on product applications, performance, specifications, and design capabilities.
• Maintain current knowledge of product engineering technologies, industry trends, competitor capabilities, and market conditions to support business objectives and customer needs.
• Support field sales efforts by developing technical documentation, competitive analyses, product information, training materials, and customer presentations to enhance sales performance.
• Act as a technical advisor to Customer Order Entry (COE), drafting, manufacturing, quality, and MOL teams by providing guidance on product design, engineering requirements, and order-related issues.
• Review and evaluate customer specifications and order documentation for completeness and accuracy, ensuring proper assignment, processing, and resolution of order-related activities, including special orders, turnbacks, and priority requests.
• Coordinate and assign engineering and drafting workloads while supporting drafting personnel through training, mentoring, and development of new team members.
• Provide technical support to manufacturing operations by creating and maintaining production drawings, assisting with shop requests, and resolving complex product and design issues.
• Support system and design enhancement initiatives by collaborating with cross-functional teams to address process improvements, technical requests, and operational challenges.
• Serve as backup support for drawing management, loading/linking processes, and other critical departmental functions to ensure business continuity.
• Represent the engineering team in cross-functional meetings and collaborate with internal stakeholders to resolve customer concerns, quality issues, and technical challenges.
• Conduct customer and employee training sessions, product demonstrations, and technical presentations as needed.
• Perform other related duties, special projects, and continuous improvement activities as assigned.

Qualifications

• High school diploma or GED from an accredited institution required.
• Minimum two years of drafting/CAD experience required.

Skills

• Strong communication skills with the ability to effectively convey technical information both verbally and in writing to customers, team members, and cross-functional stakeholders.
• Demonstrated ability to train, mentor, and support peers and product engineers on products, processes, and order-related activities.
• Excellent problem-solving and analytical skills with the ability to identify root causes, develop corrective actions, and implement effective containment plans.
• Strong organizational and project management skills with the ability to prioritize and manage multiple projects and deadlines simultaneously.
• Collaborative team player who works effectively across departments to resolve issues, support customer needs, and drive successful outcomes.

Pay

Expected annual salary range: $56,000 – $83,000. This position is also eligible for a variable incentive program. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

Location & schedule

On-site at Eaton’s facility in Greenwood, South Carolina. No relocation benefit is offered. Only candidates within a 50-mile radius of the work location will be considered; active-duty military service members are exempt from the geographical area limitation.