Draft Service Technician

About the role

The primary purpose of this position is to ensure to support on-premise customers through service calls and equipment installation. May also assist with special event set-up and execution.

Responsibilities

• Provide responsive service and communicate effectively with account employees.
• Service equipment within state guidelines.
• Troubleshoot non-working or poor pouring draught lines.
• Complete draught line service and installs.
• Perform product delivery when needed on installs, for special events, and/or when needed for accounts based on needs.
• Manage and maintain sales tools (samples, POS, etc.).
• Train others on basic draught maintenance.
• Effectively prioritize and manage multiple service requests independently.
• Communicate priorities, needs, and the completion of daily service activities with management.
• Maintain logs, trackers, and records as required.
• Manage and maintain vehicle, tools, and service equipment.
• Maintain draught knob inventory and special event equipment.
• Other duties, as assigned by the jobholder’s supervisor, may also be required.

Requirements

• High School diploma or equivalent
• Minimum of 1 year of experience in working with a draught beer system
• Basic PC skills using MS Office and other various computer programs including presentation software
• Must be a results-oriented professional with verbal/written communication skills using diplomacy and discretion as well as customer service skills
• Ability to multi-task, work independently and/or within a team, pay attention to detail and meet deadlines
• Analytic and Reporting skills
• Utilize sound judgement and problem-solving skills
• Ability to work in fast-paced, high-volume, team environment

Qualifications

• Bachelor’s degree in related field
• Mechanical and technical aptitude

Skills

• Accountable for meeting own targets, work is reviewed periodically.
• Problems encountered will be defined, repetitive, and routine with a solution readily available.

Benefits

• Health care benefits
• Life insurance
• Time off benefits
• Participation in the Company’s 401(k) plan

Pay

Compensation $23.26 - $34.30/Hr.