DR-Snack Bar Attendant - Bear Claw

About the role

The primary position requires the ability to handle cash and operate coffee and food service equipment. The secondary position involves administering, directing, and controlling the operation of the coffee shop, TDR, and burger baron shifts.

Responsibilities

• Report to work well-groomed in full uniform and on time with badge on upper left side of uniform.
• Provide prompt, friendly, and courteous service of food and beverage to all guests.
• Be hospitable, friendly, and polite with all guests, co-workers, and management using positive body language.
• Follow all order taking and cash handling policies and procedures.
• Suggests products, combos or sizes appropriately.
• Adhere to all safety and sanitation guidelines in regards to Seneca Nation Health codes and Seneca Niagara Casino Risk Management Department.
• Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy.
• Communicate in a pleasant, friendly and professional manner at all times.
• Maintain a professional work environment with supervisors, managers and staff.
• Train all associates to perform their job duties to meet or exceed performance objectives for their position; provide tools and supplies needed.
• Evaluate and direct personnel, provide disciplinary action when needed.
• Ensure that all products served meet the established specifications and standards.
• Participate in weekly management meeting.
• Handle guest complaints, employee complaints, and other problems that are encountered.
• Report any incidents to appropriate Supervisors.
• Approach tables and speak with guests to obtain feedback about dining experience.
• Handle administrative duties such as scheduling, payroll, filing, personnel maintenance and HR issues.
• Advise the Room Manager of daily problems and needs; utilize all available resources to maximize profits.
• Complete daily reports including Daily Manager Report and any Incident Reports.
• Prepare necessary paperwork, ordering of supplies and equipment needed for an efficient customer-oriented operation.
• Maintain showcases (refrigerated & non-refrigerated), cake displays, and paper products are properly stocked.
• Ensure interior and exterior of the store is maintained and cleaned throughout the shift.
• Communicate regularly with associates and keep them informed on all casino activities and events.
• Act as a liaison between management and associates.
• Ensure that staff behavior and appearance are in compliance with established standards.
• Share accountability for achieving cost goals, labor and expenses.
• Evaluate staff performance on a ninety (90) day and annual basis.
• Assist in developing staff.
• Display genuine interest in developing team members to help them succeed.
• Encourage excitement and a fun, fast-paced environment for all store level staff.

Requirements

• Must be 18 years of age or older upon employment.
• High school diploma or its equivalency required. Associates degree preferred.
• Must have limited cash handling, limited coffee shop and some degree of food production experience.
• Minimum two (2) years food and beverage supervisory experience preferred.
• Previous customer service experience required.
• Must have general knowledge of all phases of full-service dining.
• Excellent interpersonal, customer service, communication, coaching, team building and problem-solving skills required.
• Must be computer literate, including a working knowledge of all Microsoft Office applications as well as restaurant automated systems.

Qualifications

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must be able to work in an environment where smoking is permitted.
• Must be able to work in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.

Benefits

Salary starting rate $16.00. Compensation is negotiable based on experience and education. Each position has varying minimum qualifications. In the absence of fully qualified candidates, some requirements may be waived.