DR Dealer/Floor Supervisor

All duties are performed within the guidelines of Seneca Gaming Corporation’s policies and procedures, Internal Control Standards, and objectives.

Responsibilities

• Monitor controls designed to assure full compliance with state, federal, and tribal regulatory requirements.
• Maintain a continuous inspection of cards and dice, ensuring the security of the Table Games at all times.
• Assist in monitoring the payouts on the table games to ensure that proper amounts are being paid to customers.
• Ensure that organizational and regulatory policies and procedures are understood and adhered to.
• Handle customer and employee disputes that may arise and settle disputes in a manner that expresses excellent customer service as well as ensuring the best interest of the operation is considered at all times.
• Ensure the safety of all gaming chips and monies entrusted.
• Act as signatory on jackpots as outlined by Internal Control Manual.
• Responsible for the accountability of the chips for each designated shift by maintaining a paper trail.
• Make table fills/credits as needed.
• Monitor cash and chip transactions between dealers and patrons.
• Monitor any and all unusual activity between dealers and patrons for possible collusion.
• Restrict play of all patrons who are participating in defrauding the Nation Gaming Operation.
• Assist the Security Department and Pit Manager in warning or ejecting persons from the Table Games who are causing a disturbance.
• Evaluate employee performance and provide feedback.
• Monitor employee performance and make recommendations and assist the Table Games Manager with recruitment, hiring, training, recognition, coaching and discipline, terminations, and other personnel-related issues.
• Utilize effective communication tools to ensure that consistent, accurate, and timely information is provided through all shifts.
• Maintain accurate attendance calendar for all table game employees on designated shift.
• Ensure that Table Games Department presents a professional and clean environment for both employees and guests.
• Communicate regularly with employees and keep them informed on all casino events and activities.
• Maintain a current understanding of all policy and guidelines regarding information security, including the Seneca Gaming Corporation Acceptable Use Policy.
• Understand and comply with all information security policies and procedures at all times.
• Provide exceptional customer service to all patrons and communicate in a pleasant, friendly, and professional manner at all times.
• Maintain a professional work environment with supervisors, managers, and staff.
• Meet the attendance guidelines of the job and adhere to regulatory, departmental, and company policies.
• Complete all required SGC Training programs within nine (9) months from commencement of employment.
• Attend all necessary meetings.

Duties, responsibilities, requirements, and expectations pertaining to this job are subject to change as needed.

Requirements

• Must be 18 years of age or older upon employment.
• High school diploma or equivalent required.
• Minimum of one (1) year of dealing or Dual Rate Supervisory experience in two (2) core games. Core games are BJ, RO, CR, MB, BACC.
• Must be an experienced, results-oriented, and hands-on professional.
• Must demonstrate leadership, fairness, and sensibility to the customers and employees.
• Must possess ability to instill a sense of pride and personal responsibility in subordinate employees.

Skills

• Excellent communication skills.
• Ability to write routine correspondence and to speak effectively to the public, employees, and customers.
• Ability to deal effectively and interact well with customers and employees.
• Ability to resolve problems/conflicts in a diplomatic and tactful manner.

Physical Requirements and Work Environment

• The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud.
• Must be able to work in an environment where smoking is permitted.
• Must be able to stand for long periods, walk, and move through all areas of the casino.
• Position requires fast, repetitive motion of hands and wrists, and frequent reaching and bending over gaming tables.
• Must bend/lean over gaming table to ensure accuracy of the game.
• Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.

Pay

Starting Rate: $10.35. Compensation is negotiable based on experience and education.