DQ Shift Manager #41406

About the role

Join a locally owned and operated Dairy Queen restaurant where leadership is valued and you can grow. As a Shift Leader you will support the General Manager, Assistant Managers, and ownership while helping manage day‑to‑day operations, leading team members, and ensuring a great customer experience.

Responsibilities

• Lead, motivate, and support team members during assigned shifts.
• Create a welcoming environment where guests receive friendly, efficient service.
• Coordinate employee assignments, breaks, and daily responsibilities to keep operations running smoothly.
• Train and coach team members to build confidence, improve performance, and maintain high standards.
• Ensure food quality, cleanliness, safety, and customer service meet Dairy Queen standards.
• Assist with food prep, serving customers, operating registers, and working the drive‑thru as needed.
• Handle customer concerns professionally and work to resolve issues promptly.
• Maintain accurate cash handling and shift accountability procedures.
• Communicate effectively with restaurant management and ownership.
• Set a positive example through teamwork, professionalism, and a strong work ethic.

Requirements

• One to three years of management in a high‑volume restaurant preferred; QSR experience strongly preferred.
• High school diploma or equivalent required.
• Excellent customer service and employee‑relation skills.
• Detail oriented with the capability to oversee restaurant operations and multiple areas simultaneously in a fast‑paced environment.
• Ability to perform under pressure in a high‑volume restaurant, including moving and responding quickly for long periods of time.
• Constant interaction with the public and co‑workers during shifts.
• Ability to work in and out of different temperature ranges.
• Capability to stand for long periods of time.
• Ability to lift up to 50 pounds.
• Excellent customer service skills, good manners, proper personal hygiene, positive attitude, and promptness.

Qualifications

• Positive attitude and strong customer service skills.
• Dependability, integrity, and willingness to take responsibility.
• Ability to lead by example and work well with others.
• Strong communication and problem‑solving skills.
• Ability to stay organized and focused in a fast‑paced environment.
• Willingness to learn and perform all restaurant positions.
• Previous restaurant or leadership experience is a plus; leadership potential valued.

Benefits

• Locally owned & operated: work for a local business with accessible ownership that cares about its employees and community.
• Opportunities to grow: build valuable leadership skills and advance into Assistant Manager and General Manager roles.
• Supportive leadership: work alongside a management team committed to training, teamwork, and helping employees succeed.
• Make an impact: your ideas, initiative, and leadership can make a real difference in the restaurant's daily success.
• Positive team environment: join a workplace that values respect, accountability, teamwork, and excellent customer service.