DPS - RSD - Program Operations Manager, RSD - 1604

About the role

Performs advanced (senior-level) managerial work administering the daily operations and activities of the Program Operations section of the Regulatory Services Division (RSD), Operations and Shared Services (OSS).

Responsibilities

• Utilize agency project management standards and policies to manage, conduct, coordinate, oversee and/or evaluate projects and operations related to RSD regulated business, project activities with other state agencies, governmental jurisdictions or private sector partners and contractors for process improvements, product enhancement, product replacement and new product development.
• This work includes activities related to RFI/RFO process, such as participating in the development of solicitations, contracts, and amendments by identifying provider resources, describing services to be rendered, evaluating information supplied by bidders, and suggesting negotiation points for contract specifications.
• Establish goals and objectives; develop and approve schedules, priorities and standards for achieving and monitoring realization of goals.
• Establish and analyze resource metrics for potential improvement of allocation of resources and goal achievement.
• Provide technical guidance for RSD sections on division projects and those that impact RSD at an agency level, providing an interface and bridging communication to/from the Agency's Information Technology (IT) Division, Cyber Security Division and the Enterprise Data Office to accomplish departmental goals.
• Provide oversight of program implementation including all activities, outputs, and outcomes related to project management and administration, including reporting, budget development and monitoring, financial transactions, execution of project plans, and project performance.
• Plan, assign, direct, supervise, oversee, document, and evaluate the work of direct reports and assigned cross-functional team members (matrix managed staffs).
• Plan training requirements for both technology and leadership development of staff.
• Identify potential divisional project/product risks and difficulties and/or potential benefits and develop and implement mitigation/exploitation strategies.
• Develop and implement techniques for evaluating business functions or division or department activities, including establishing and reviewing business workflows to achieve operational efficiencies.
• Review and interpret proposed legislation for departmental impact.
• Interact with appropriate Department division or vendors to plan and implement legislative changes requiring systematic (software or hardware) changes and support, to include obtaining estimates for related costs and effort.
• Evaluate employee performance and make recommendations for program staff personnel matters related to changes in the status of assigned employees (career ladder promotions, transfers, disciplinary actions, merit awards, etc.) as well as maintain various personnel records of program staff according to Department policies.
• Career ladder promotions, transfers, disciplinary actions, merit awards, etc.) as well as maintain various personnel records of program staff according to Department policies.
• Coordinate and participate in the interview processes for the program area, evaluate staff performance and provide staff with professional development opportunities to maintain efficient and effective progress toward attainment of program objectives.
• Develop and oversee the preparation, quality testing, and distribution of management and productivity reports and studies to include program metrics.
• Interpret and report to executive management metric results and analysis.
• Career ladder promotions, transfers, disciplinary actions, merit awards, etc.) as well as maintain various personnel records of program staff according to Department policies.
• Career ladder promotions, transfers, disciplinary actions, merit awards, etc.) as well as maintain various personnel records of program staff according to Department policies.
• Coordinate and review public content on division web pages to ensure standards of readability have been met, and to ensure division compliance with all legislative requirements.
• Ensure Program Operations staff perform ongoing review and maintenance of the web page content for information accuracy and completion of any required updates.
• Represent the business function in division, or department meetings, hearings, trials, training seminars, conferences, and seminars, or on boards, panels, and committees, about regulatory programs or issues.
• Develop and evaluate budget requests; monitor budget expenditures; and adjust budget requirements as necessary.

Requirements

Education: Graduation from an accredited four-year college or university with a major in Business, Public Administration or Project Manager.

Experience: Minimum of eight (8) years progressive leadership and supervisory work experience.

Licensure and/or Certification: If driving is required, must possess a valid driver license from state of residence.

Regulatory knowledge: Working knowledge of, or the ability to rapidly assimilate information related to TXDPS, State and Federal regulations, legislation, guidelines, policies and procedures.

Supervisory/Managerial/Leadership skills: Knowledge of management/supervisory methods and principles, performance/productivity standards, and fiscal/budget management. Ability to develop plans, policies, and procedures for efficient workflow and overall effectiveness. Ability to provide clear direction to others, promote teamwork and motivate others to accomplish goals.

Technology: Proficiency with Microsoft Office and appropriate levels of proficiency with utilized software and systems (e.g. CAPPS, CJIS, SharePoint) and be able to learn new software/systems.

Interpersonal Skills: Must demonstrate an ability to exercise poise, tact, diplomacy and an ability to establish and maintain positive, working/professional relationships with internal/external customers. Must demonstrate DPS core values: Integrity, Excellence, Accountability, and Teamwork.

Organizational and Prioritization Skills: Must be organized, flexible, and able to effectively prioritize in a multi-demand and constantly changing environment; able to meet multiple and sometimes conflicting deadlines without sacrificing accuracy, timeliness or professionalism.

Presentation/Communication Skills: Must be able to construct and deliver clear, concise, and professional presentations and/or communications to a variety of audiences and/or individuals.

Research and Comprehension: Must demonstrate ability to quickly and efficiently access relevant information and be able to utilize and/or present research and conclusions in a clear and concise manner.

Analytical Reasoning/Attention to Detail: Must demonstrate an ability to examine data/information, discern variations/similarities, and be able identify trends, relationships and causal factors, as well as grasp issues, draw accurate conclusions, and solve problems.

Confidentiality and Protected Information: Must demonstrate an ability to responsibly handle sensitive and confidential information and situations and adhere to applicable laws/statutes/policies related to access, maintenance and dissemination of information.

Safety: Must be able to work in safe manner at all times, avoiding shortcuts that have potential adverse results/risks, and must be able to comply with safety standards and best practices.

Schedule and/or Remote/Telecommuting work and/or Travel: Availability for after-hours, holidays, overnight and weekends is required. This position may have the ability to telecommute based on the needs of the division/agency.

Qualifications

Education: Graduation from an accredited four-year college or university with a major in Business, Public Administration or Project Manager.

Experience: Minimum of eight (8) years progressive leadership and supervisory work experience.

Licensure and/or Certification: If driving is required, must possess a valid driver license from state of residence.

Regulatory knowledge: Working knowledge of, or the ability to rapidly assimilate information related to TXDPS, State and Federal regulations, legislation, guidelines, policies and procedures.

Supervisory/Managerial/Leadership skills: Knowledge of management/supervisory methods and principles, performance/productivity standards, and fiscal/budget management. Ability to develop plans, policies, and procedures for efficient workflow and overall effectiveness. Ability to provide clear direction to others, promote teamwork and motivate others to accomplish goals.

Technology: Proficiency with Microsoft Office and appropriate levels of proficiency with utilized software and systems (e.g. CAPPS, CJIS, SharePoint) and be able to learn new software/systems.

Interpersonal Skills: Must demonstrate an ability to exercise poise, tact, diplomacy and an ability to establish and maintain positive, working/professional relationships with internal/external customers. Must demonstrate DPS core values: Integrity, Excellence, Accountability, and Teamwork.

Organizational and Prioritization Skills: Must be organized, flexible, and able to effectively prioritize in a multi-demand and constantly changing environment; able to meet multiple and sometimes conflicting deadlines without sacrificing accuracy, timeliness or professionalism.

Presentation/Communication Skills: Must be able to construct and deliver clear, concise, and professional presentations and/or communications to a variety of audiences and/or individuals.

Research and Comprehension: Must demonstrate ability to quickly and efficiently access relevant information and be able to utilize and/or present research and conclusions in a clear and concise manner.

Analytical Reasoning/Attention to Detail: Must demonstrate an ability to examine data/information, discern variations/similarities, and be able identify trends, relationships and causal factors, as well as grasp issues, draw accurate conclusions, and solve problems.

Confidentiality and Protected Information: Must demonstrate an ability to responsibly handle sensitive and confidential information and situations and adhere to applicable laws/statutes/policies related to access, maintenance and dissemination of information.

Safety: Must be able to work in safe manner at all times, avoiding shortcuts that have potential adverse results/risks, and must be able to comply with safety standards and best practices.

Schedule and/or Remote/Telecommuting work and/or Travel: Availability for after-hours, holidays, overnight and weekends is required. This position may have the ability to telecommute based on the needs of the division/agency.

Skills

Proficiency with Microsoft Office and appropriate levels of proficiency with utilized software and systems (e.g. CAPPS, CJIS, SharePoint) and be able to learn new software/systems.

Benefits

State of Texas Benefits and Retirement Information: https://www.ers.texas.gov/

Pay

Salary is contingent upon qualifications and is subject to salary administration and budgetary restrictions.

Schedule

Availability for after-hours, holidays, overnight and weekends is required. This position may have the ability to telecommute based on the needs of the division/agency.