DP Project Manager

About the role

This position is responsible for managing projects from order receipt through customer sign-off, ensuring projects are completed on time, within budget, and in alignment with customer expectations. The role coordinates customers, vendors, and internal teams; develops project scope, schedules, and budgets; manages project profitability; resolves technical issues; maintains project documentation; and ensures compliance with safety, quality, and company requirements.

Responsibilities

• Establish communication plan with customers regarding all aspects of the project.
• Effectively manage all assigned projects from order receipt to customer sign-off. This includes managing vendors, timescales, costs, margins and customer expectations.
• Develop project scope: including statement of work, budget and schedule as a project is developed.
• Complete trip reports upon completion of each site visit.
• Plan, schedule, and control activities to fulfill identified objectives applying technical, theoretical, and managerial skills to satisfy project requirements.
• Prepare detailed project schedules, including identification of major milestones, for overseeing, controlling, and communicating and managing all activities required to complete projects.
• Manage projects to maintain and /or improve project profit margin.
• Cookordination and integration of team and individual efforts to build positive professional relationships with customers, vendors and associates.
• Communicate to the customer and service organization specified product hardware or software features relevant to the installation and maintenance of the installed system.
• Ensure project activity is customer focused, results orientated, performance driven and in compliance with all applicable internal and external requirements.
• Maintain installation documentation packages (“as built“?) throughout the course of a project to ensure effective communication and file retention.
• Ensure that project implementation activities are carried out safely, utilizing environmentally sound methods/practices, and complying with all applicable internal and external safety and environmental rules and requirements.
• Consult with functional relationship parties as appropriate to resolve technical issues that arise pre-installation, during installation or during the service life of the equipment.
• Liaise with suppliers and take responsibility for their delivery performance.
• Liaise with Credit Department to ensure timely invoicing and payment.

Other Responsibilities

• Provide effective communication to the functional relationship groups.
• Serve as the escalation point for all issues relating to a project under management, ensuring effective customer communication and coordination of resources needed to resolve issues efficiently.
• Answer queries from account managers regarding project detail, timelines and progress.
• Provide visibility of all projects through Domino’s CRM software.
• Provide timely response to internal and external customers.
• Internal customers are defined as any Domino Entity; external customers are defined as any Domino customer.
• Fully participate in company meetings including department specific meetings.
• Track and enter hours worked for all activities.
• Support Marketing and Sales events including Trade Shows.

Skills & Knowledge

• Excellent Communication Skills
• Able to work with different levels of employees/customers
• Strong knowledge of Microsoft Office – Excel; PowerPoint and Word
• Strong analytical and problem-solving skills
• Ability to prioritize tasks and ask for help when necessary

Physical Demands

Light work. Light work involves exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a small amount of force constantly to move objects. Pushing, pulling, stooping, reaching, gross/fine manipulation, driving, kneeling, crawling, and climbing may be required. Physical demand requirements are more than those for Sedentary Work.

Company Benefits

• PPO and High-Deductible Health Plans
• Health Savings Account with Employer Contributions
• Flexible Spending Accounts
• Dental and Vision Plans
• Company paid Life and AD&D Insurance, short-term and long-term disability insurance
• Voluntary life and AD&D insurance for employees and eligible dependents
• 401(k) Retirement Plan with generous employer match
• Voluntary benefits such as pet insurance and legal assistance
• Paid Parental Leave and Paid Volunteer Day
• Vacation, Sick Days, Floating Holidays and Company Holidays
• Annual Bonus
• Summer Friday Program that runs from May to October*
• Company closure between Christmas and New Years*
• Hybrid or fully remote work schedules*

Special Notes

Please note, due to business needs these programs may not be available for all positions.