Doorperson Part-Time

About the role

We are seeking a dedicated individual to join our dynamic team and contribute to the exceptional guest experience we're known for. The Hilton Milwaukee is just completing a $40 million renovation, elevating our guest rooms, event spaces, and grand lobby to reflect a new era of modern elegance. Connected to the newly expanded Baird Center, the Hilton Milwaukee is not only the city’s largest hotel but also a historic gem. Built in 1927 as the Schroeder Hotel, we offer 554 beautifully appointed guest rooms and over 34,000 square feet of flexible meeting space.

Responsibilities

• Greet and welcome all guests, check-ins/outs, effectively resolve challenging guest requests and complaints.
• Lift, carry, load luggage onto bell cart, read and match luggage tags, write claim tickets, and escort guests to their rooms with their items.
• Represent the hotel with professionalism and decorum – including remaining calm and alert, especially during emergency and/or heavy hotel activity.
• Maintain condition and cleanliness of work area.
• Perform other duties as assigned.

Requirements

• Prior hospitality or customer service experience preferred.
• Ability to speak, understand, and read the English language in order to communicate with guests and follow instructions.
• Ability to grasp, lift, and/ or carry or otherwise move packages and boxes and luggage up to 75 lbs. continuously throughout the shift.
• Ability to stand, walk and continuously perform essential job functions.
• Sufficient manual dexterity in one hand to be able to load and unload luggage.

Qualifications

The Hilton Milwaukee is an equal opportunity employer.