Donor Registration Attendant Part-time

About the role

Join a team dedicated to saving lives every single day—that's what working at The Community Blood Center (CBC) is really all about. CBC works closely with a community of volunteer blood donors to ensure a reliable blood supply is available to more than 40 hospitals. By joining CBC, you play an instrumental role in making this happen.

Responsible for donor services functions which include greeting donors/guests, donor registration, café duties, and associated clerical duties.

Responsibilities

• Always exhibits exceptional customer service.
• Greets and registers donors, instructs donors to review ReadyDonor information, and answers the Donor Health History Questionnaire.
• Greets guests/contractors and contacts appropriate blood center personnel. Notifies appropriate CBC personnel of deliveries.
• Performs donor registration activities at alternate fixed sites and mobile blood drives as needed.
• Performs café attendant duties as needed:
  • Monitors donors for any adverse post-donation reactions and summons assistance from the collection staff.
  • Serves refreshments to donors. Replenishes refreshments and café supplies.
  • Maintains a clean, neat setting in the café, including any housekeeping tasks indicated.
• Monitors and submits supply order forms to the purchasing agent on a timely basis.
• Assists in training new employees and volunteers as directed.
• Encourages donors to schedule future donation appointments prior to their departure.
• Provides donors with information regarding the blood center, blood donation types, and/or CBC programs and their donation level.
• Assists donors and promotes the donor app, Lifesaver Rewards, and all marketing promotions.
• Demonstrates knowledge of applications/software used by the department, including but not limited to: MS Office, HemaConnect, HemaCollect, Ready Donor, Donor App, Volgistics, Employee Portal, UKG, Concur.
• Assists with clerical, reception tasks, and any other duties as assigned.
• Complies with all policies and procedures as outlined in the CBC Employee Handbook, CBC SOPs, or directives. Maintains current level of job-related skills by attending in-service, training sessions, and reading publications.

Requirements

• Excellent verbal and written communication skills and the ability to relate well with others.
• Strong, flexible interpersonal and data entry/computer skills.
• Attentive to detail and possesses good follow-through skills.
• Must maintain confidentiality of CBC and donor information.
• Must act in a professional manner.
• Reliable transportation, a valid driver’s license, and the ability to travel throughout the service territory to mobile blood drives and donation centers.
• Occasionally required to lift objects or materials weighing up to 35 pounds.