Donor Recruitment Account Manager

The American Red Cross offers a unique opportunity to be part of the world’s largest humanitarian network, where your career makes a meaningful impact on millions of lives.

About the Role

We are seeking an energetic, self-motivated Donor Recruitment Account Manager to join our Donor Recruitment team. In this role, you will work with blood drive coordinators and donor groups to achieve blood collection targets. This is a business-to-business sales position focused on attracting, managing, and retaining blood drive sponsors to meet collection goals.

Responsibilities

• Identify, develop, and implement creative strategies to attract, manage, and retain potential blood drive sponsors and feeder groups to meet monthly, quarterly, and annual collection goals.
• Apply appropriate methods to ensure efficient scheduling of blood drives by assigned sponsors to meet blood collection goals.
• Provide organizational and operational support to sponsor contacts to ensure achievement of collection and annual goals.
• Coordinate with collections personnel to ensure a positive sponsor and donor experience and smooth, efficient operations.
• Schedule and implement education programs for sponsor contacts, recruitment committees, line volunteers, and volunteer Telerecruiters to meet collection objectives and comply with ARCBS directives, federal regulations, and local procedures.
• Develop a working knowledge of the community, its government, demographics, and organizations to enhance servicing of sponsor groups and expand the blood program.
• Maintain accurate records in the system to track and report sponsor group performance.
• Utilize tools, technology, and strategies provided by the organization to enhance customer service, efficiency, and productivity.

Requirements

• Bachelor’s degree OR a combination of education and work experience.
• 1 year of related experience preferred or equivalent combination of education and experience.
• Knowledge of group dynamics, direct sales, customer maintenance techniques, negotiation skills, and program implementation is preferred.
• Strong organizational skills and the ability to handle multiple priorities effectively.
• Excellent oral and written communication skills, including training and presentation abilities.
• A current valid driver’s license and good driving record.
• May be required to travel to sites throughout the Red Cross organization.

Skills

Sales experience is preferred.

Benefits

• Medical, dental, and vision plans.
• Health Spending Accounts & Flexible Spending Accounts.
• Paid Time Off (PTO): Starting at 15 days a year, based on job type and tenure.
• 11 paid holidays (six core holidays and five floating holidays).
• 401K with up to 6% match.
• Paid Family Leave.
• Employee Assistance Program.
• Short-term and long-term disability and insurance.
• Service awards and recognition.