Donor Ministries Representative- Bilingual Requirement

About the role

The Donor Ministries Representative plays a crucial role in representing Samaritan's Purse to a broad audience of donors and the general public. Responsibilities include maintaining relationships with donors, interacting with the public via phone and correspondence, and processing completed outgoing correspondence.

Responsibilities

• Maintain personal relationship with Jesus Christ and be an effective witness for Him
• Interface with donors and general public
• Make outbound calls
• Apply critical thinking and problem-solving skills to read and interpret donor requests
• Meet or exceed all ministry quality standards following procedures and guidelines regarding professionalism, timeliness, accuracy, and compassion
• Respond to emails in various departments including info, giving, E-Update, and projects
• Aid with donor events as ministry representative
• Process completed outgoing correspondence for department including quality checking and documentation in donor records
• Participate in support of seasonal needs, special assignments, and promotional campaigns for the response team
• Follow policies and procedures of Samaritan's Purse as set forth in the Policy Manual
• Perform other duties as assigned

Qualifications & Experience

• Four-year college or university program degree and one to two years related experience and/or training; or equivalent combination of education and experience
• The ability to work with accuracy, confidentiality, insight, and professionalism for contact with donors and other departments
• Proficiency in ten different software systems to troubleshoot and resolve donation issues and collaborate with other departments (DonorStudio, PayConex, WebServices, Avaya, Workfront, SharePoint, Outlook, Word, Excel, Adobe, and multiple web browsers)
• Being bilingual in English and Spanish

Benefits

• On-site Medical Clinic (staff and dependents)
• Medical, prescription, dental & vision insurance
• Flexible Spending Account (FSA)
• Long-term and Short-term disability insurance
• Paid Family Medical Leave
• Term Life Insurance
• 401(k) retirement savings plan
• 10 paid holidays
• 12 vacation/personal days
• 10 sick days

Pay

Details about pay are not specified in the job posting.

Schedule

The schedule is 8:00 AM - 4:30 PM CST.