Donor Family Advocate (10214-2026603)

About This Job

Location: Virginia Beach, VA (Sabre)
Department: Donor Family Services
Schedule: Monday – Friday, 11:15AM - 8:15PM (some weekends required)
Clinical Status: Non-Clinical

How You’ll Make An Impact

As a Donor Family Advocate you’ll play a vital role in advancing our mission. In this position, you’ll be responsible for coordinating LifeNet Health’s donor family bereavement support program. The incumbent extends grief education and support to bereaved donor family members. Provides community resources, develops/delivers grief workshops and special events, provides education to healthcare professionals, facilitates advisory committees and regularly interacts with donor families throughout the community. The incumbent must assess the needs of each individual and act accordingly to support them, exemplifying the mission, attributes and values of LifeNet Health on a continuous basis. Your work will have purpose every single day, contributing directly to life-changing outcomes.

What You’ll Do

• Bereavement Support: Communicates with bereaved donor family members to promote healing following the death of a loved one through assessment of the situation utilizing telephone calls and personal contact so to provide appropriate and timely listening and suggestions for follow-up. Collaborates with other local professionals.
• Event Coordination: Plans and implements regular donor recognition ceremonies, donor family events, and workshops to remember donors and honor their family using comprehensive knowledge of grief and loss, program management skills and knowledge of community resources.
• Advisory Committee: Facilitates quarterly meeting of the Donor Family Advisory Committee to communicate ideas and seek feedback by developing stimulating agenda items, planning meeting logistics, directing flow of meeting, coordinating minutes, and leads follow through.
• Customer Service: Researches the disposition of donor gifts of organs and/or tissue upon request of the donor family by accessing appropriate information databases and provides accurate verbal and/or written responses in a timely and sensitive manner.
• Communication: Develops ideas for quarterly donor family newsletter articles in order to serve information needs of bereaved families and drafts articles using effective business writing technique.

Requirements

• Bachelor’s degree in Social Sciences, Psychology, Counseling, Pastoral or related field
• Valid Driver License
• 3 years related work experience – Social Sciences, Psychology, Counseling, Donation, Pastoral or related field

Preferred Qualifications

• Master’s degree in Social Sciences, Psychology, Counseling, Pastoral or related field
• 5 years’ experience working with grief and loss
• Certification of Thanatology, CTBS Certificate

Key Knowledge, Skills, & Abilities

• Independent Research and Creativity Skills: Ability to perform involved, independent research and creative work utilizing Knowledge of the death and grief process. Ability to plan and execute workshops and special events. Research resources based on individuals’ needs.
• Communication Skills: Excellent verbal and written communication skills; ability to communicate and build relationships with all professionals at different levels within the organization. Proficient in MS Office: PowerPoint, Excel, Word, Outlook, Microsoft Suite.
• Individual Development: Willingness to embrace and follow through on continuous learning.
• Time Management: Able to prioritize multiple, competing priorities and manage time/workload. Demonstrated ability to effectively prioritize and juggle multiple time sensitive projects, multi-task, identify project interdependencies and potential risks/pitfalls.
• Attention to detail: Able to perform tasks thoroughly and with care; checks work to ensure high degree of accuracy/completeness and early/on-time delivery.

Benefits

• Affordable Medical, Dental, and Vision Coverage
• Profit Sharing Plan
• 403(b) Retirement Plan
• Paid Parental Leave – 6 weeks
• Corporate Sponsored Events
• Generous Paid Time Off: 18 vacation days, 9 sick days, 9 holidays (7 standard + 2 floating)
• Flexible Work Program (for approved roles)
• Tuition reimbursement
• Career & Leadership Development
• Wellness Program
• Employee Assistance Program (EAP)
• Incredible teammates

Pay

Salary Range: $49,878 - $83,130. Final compensation will be based on factors such as geographic location, qualifications, and prior relevant experience.