Donor Center Technician 3

About the role

This role is responsible for determining donor eligibility, plasma collection, and product processing while maintaining compliance with all state, federal, and industry regulations.

Responsibilities

• Ensure compliance with all state, federal, and industry regulations (e.g., FDA approved SOPs, OSHA, CLIA, GMP) to maintain production standards and facility compliance.
• Deliver a high level of customer service and positive donor experience in alignment with company values and culture.
• Assess donor eligibility by conducting vitals, microhematocrit and total protein testing, and registration in accordance with SOPs.
• Monitor donor conditions during procedures to ensure safety, comfort, and product quality.
• Set up, prepare, and operate automated plasmapheresis equipment; troubleshoot alarms, respond to adverse events, and disconnect donors upon completion.
• Collect, process, and store plasma products and samples, including freezer organization, shipment preparation, and temperature monitoring, in compliance with SOPs and regulations.
• Maintain donor center equipment through routine and periodic quality control checks and manufacturer-recommended procedures.
• Uphold cleanliness and organization of work and storage areas, ensuring adequate supplies, safe handling of biohazardous waste, and adherence to First In, First Out (FIFO) inventory methods.
• Maintain accurate and complete recordkeeping, confidentiality, and reporting in compliance with SOPs and company policy.
• Mentor and train junior technicians as a Designated Trainer; partner with Quality Assurance on performance, Corrective and Preventive Action (CAPA) implementation, and continuous improvement initiatives.
• Oversee donor flow, including scheduling of lunches, breaks, and adherence to overall center schedules.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent (GED).
• Three (3) months’ experience in clerical or customer service position preferred.
• Specific certification or licensing based on State requirements.

Skills

• Basic computer knowledge and skills required.
• Ability to speak, read, write (legibly and accurately), and understand English required.
• Strong customer service, organizational, and communication skills.
• Ability to read, follow, and interpret regulations, instructions, and manuals.
• Ability to understand verbal instruction.
• Ability to read numbers on screening equipment and perform basic mathematical calculations.

Physical Requirements

• Utilize all required and appropriate PPE (Personal Proteive Equipment) at all times.
• Ability to sit or stand for extended periods.
• Ability to tug, lift, and pull up to thirty-five (35) pounds.
• Ability to bend, stoop, or kneel.
• Occupational exposure to blood borne pathogens.
• Ability to view video display terminal less than 18” away from face for extended periods of time.
• Ability to work in an environment with a temperature of -40°C or colder for extended periods.
• Occasional exposure to and handling of dry ice.
• Ability to perform precise tasks that require repetitive small motor skills, such as drawing blood for diagnostic tests.
• Ability to use assistive devices if needed for mobility or communication.
• Ability to work day and evening hours, weekends, holidays, and extended shifts on a frequent basis and be punctual.
• Ability to use a computer and other office equipment.
• Ability to communicate effectively, both verbally and in writing.
• Ability to focus and concentrate on tasks for extended periods.
• Ability to navigate the office environment safely, including stairs and elevators (if applicable).
• Ability to travel up to 20% via airplane and vehicle (if applicable).

Benefits

• Outstanding plans for medical, dental, and vision insurance.
• Health savings account (HSA).
• Flexible spending account (FSA).
• Tuition Reimbursement.
• Employee assistance program (EAP).
• Wellness program.
• 401k retirement plan.
• Paid time off.
• Company paid holidays.
• Personal time.