Donor Center Technician 1

About the role

This position involves ensuring compliance with state and federal regulations, maintaining donor eligibility, and performing various tasks related to plasma collection and product processing.

Responsibilities

• Maintains compliance with state and federal regulations (e.g. FDA approved Standard Operating Procedures, OSHA, CLIA, and GMP)
• Maintains high level of customer service and positive donor experience
• Maintains cleanliness of work area and stocks supplies
• Maintains and troubleshoots donor center equipment
• Maintains donor confidentiality and records
• Performs donor vitals evaluation, finger stick, and prepares samples
• Operates and monitors automated plasmapheresis machines
• Handles and stores plasma product and samples
• Monitors and maintains refrigeration/freezer temperatures
• Performs other job-related tasks as assigned

Requirements

• High school diploma or equivalent (GED)
• Three (3) months’ experience in clerical or customer service position preferred
• Specific certification or licensing based on State requirements
• Basic computer knowledge and skills
• Ability to speak, read, write (legibly and accurately), and understand English required
• Bilingual in Spanish preferred (location specific)
• Strong customer service skills
• Strong organizational skills
• Ability to read, follow, and interpret regulations, instructions, and manuals
• Ability to understand verbal instruction
• Ability to read numbers on screening equipment and perform basic mathematical calculations
• Effective communication skills
• Must be able to work day and evening hours, weekends, holidays, and extended shifts on a frequent basis
• Attendance and punctuality required

Qualifications

• Physical requirements: Utilize all required and appropriate PPE, sit or stand for extended periods, lift up to thirty-five pounds, bend, stoop, kneel, view video display terminals, work in cold environments, perform precise tasks, use assistive devices if needed

Skills

• Computer literacy
• Customer service skills
• Organizational skills
• Attention to detail
• Mathematical proficiency
• Verbal and written communication skills

Benefits

• Health care benefits, including medical, dental, and vision insurance
• Health savings account (HSA)
• Flexible spending account (FSA)
• Tuition reimbursement
• Employee assistance program (EAP)
• Wellness program
• 401(k) retirement plan
• Paid time off
• Paid observed holidays