Donor Center Technician 1

About the role

This position is available at Octapharma Plasma, Inc., a company dedicated to expanding career development opportunities and enhancing the lives of donors and patients through the production of life-saving medicines.

Responsibilities

• Ensures total operation compliance with state and federal regulations to maintain highest production standards and ensure facility compliance.
• Maintains high level of customer service and positive donor experience.
• Maintains cleanliness of work area to ensure a clean and professional environment.
• Stocks and maintains an orderly work area with sufficient supplies to meet production demands.
• Maintains Donor Center equipment based on Standard Operating Procedures and applicable manufacturer instructions.
• Maintains Donor confidentiality based on company policy.
• Maintains complete and accurate record keeping per company’s Standard Operating Procedures.
• Responsible for troubleshooting machine alarms/alerts and performing QCs routinely (defined as daily/monthly) on equipment.
• Cleans any blood or plasma spills and performs proper procedure for disposition of biohazardous waste.
• Ensures that donor meets eligibility criteria based on Standard Operating Procedures.
• Performs donor vitals evaluation per Standard Operations Procedure.
• Performs finger stick for Microhematocrit and Total Protein determination.
• Registers applicant donors per Standard Operating Procedures.
• Sets-up and prepares all equipment and disposable supplies for venipuncture and plasmapheresis procedures.
• Disconnects donor after plasmapheresis process is completed.
• Maintains proper ratio to ensure donor safety and quality of product.
• Operates the automated plasmapheresis machines including response and evaluation of all machine alarms and alerts, responds to donor adverse events, and documents exceptions.
• Prompt and sterile collection and storage of plasma product and samples per Standard Operating Procedures.
• Handles tested and untested product, as well as product with unsuitable test results.
• Prepares product and samples for shipments, per Standard Operating Procedures and federal transportation regulations.
• Monitor freezer and refrigerator temperatures and immediately inform appropriate personnel if equipment is not functioning properly. Records variance if applicable.
• Performs other job-related tasks, as assigned.

Requirements

• A high school diploma or equivalent (GED) is required.
• Three (3) months’ experience in clerical or customer service position is preferred.
• Specific certification or licensing based on State requirements is required.
• Basic computer knowledge and skills are required.
• Ability to speak, read, write (legibly and accurately), and understand English is required.
• Bilingual in Spanish is preferred (location specific).
• Strong customer service skills are required.
• Strong organizational skills are required.
• Ability to read, follow, and interpret regulations, instructions and manuals is required.
• Ability to understand verbal instruction is required.
• Ability to read numbers on screening equipment and perform basic mathematical calculations is required.
• Effective communication skills are required.
• Must be able to work day and evening hours, weekends, holidays, and extended shifts on a frequent basis.
• Attendance and punctuality are required.

Physical Requirements

• Utilize all required and appropriate PPE (Personal Protective Equipment).
• Ability to sit or stand for extended periods.
• Ability to tug, lift, and pull up to thirty-five pounds.
• Ability to bend, stoop, or kneel.
• Occupational exposure to blood borne pathogens.
• Ability to view video display terminal less than 18” away from face for extended periods of time, up to four (4) hours at a time.
• Enter an environment with a temperature of -40C or colder according to Standard Operating Procedures.
• Ability to perform precise tasks that require repetitive small motor skills, such as drawing blood for diagnostic tests.
• Ability to use assistive devices if needed for mobility or communication.