Donor Center Technician 1

Job Summary

Ensures Compliance and Customer Service

This role ensures total operation compliance with state and federal regulations, maintains high customer service standards, and ensures a clean, professional work environment.

Maintain Donor Conditions and Confidentiality

• Maintains donor comfort and safety
• Maintains donor confidentiality
• Maintains complete and accurate record keeping

Operate and Maintain Equipment

• Stocks and maintains supplies
• Maintains equipment based on SOPs
• Monitors and troubleshoots machine alarms/alerts

Collect and Process Plasma

• Register and prepare donors
• Perform donor vitals and fingerstick
• Set-up and disconnect equipment during plasmapheresis
• Operate and monitor automated plasmapheresis machines
• Prepare and store plasma product and samples

Physical Requirements

• Utilize PPE
• Sit or stand for extended periods
• Tug, lift, and pull up to 35 lbs.
• Bend, stoop, or kneel
• Exposure to bloodborne pathogens
• View video display terminals
• Work in cold environments
• Perform precise tasks
• Use assistive devices

Qualifications

• High school diploma or equivalent (GED)
• Three (3) months’ experience in clerical or customer service position preferred
• Specific certification or licensing based on State requirements
• Basic computer knowledge and skills
• Ability to speak, read, write, and understand English required
• Bilingual in Spanish preferred (location specific)
• Strong customer service skills
• Strong organizational skills
• Ability to read, follow, and interpret regulations, instructions, and manuals
• Ability to understand verbal instruction
• Ability to read numbers on screening equipment and perform basic mathematical calculations
• Effective communication skills
• Ability to work day and evening hours, weekends, holidays, and extended shifts on a frequent basis
• Attendance and punctuality required