Donor Center Technician 1

About the role

This position is available at Octapharma Plasma, a company dedicated to expanding its career development opportunities and enhancing the lives of donors and patients through plasma production.

Responsibilities

• Ensures total operation compliance with state and federal regulations.
• Maintains high level of customer service and positive donor experience.
• Maintains cleanliness of work area and stocks supplies.
• Maintains and troubleshoots donor center equipment.
• Maintains donor confidentiality and records.
• Performs donor vitals, finger sticks, and prepares samples.
• Operates and monitors plasmapheresis machines.
• Handles and stores plasma products according to SOPs.
• Communicates with donors and completes necessary paperwork.
• Monitors and maintains temperature control in storage areas.
• Performs other job-related tasks as assigned.

Requirements

• High school diploma or equivalent (GED).
• Three (3) months’ experience in clerical or customer service position preferred.
• Basic computer knowledge and skills.
• Ability to speak, read, write, and understand English.
• Bilingual in Spanish preferred (location specific).

Qualifications

• Strong customer service skills.
• Strong organizational skills.
• Ability to read, follow, and interpret regulations, instructions, and manuals.
• Ability to understand verbal instruction.
• Ability to perform basic mathematical calculations.
• Effective communication skills.
• Ability to work day and evening hours, weekends, holidays, and extended shifts.
• Attendance and punctuality required.

Skills

• Basic computer skills.
• Customer service skills.
• Organizational skills.
• Attention to detail.
• Physical stamina and dexterity.

Benefits

Octapharma Plasma offers a comprehensive benefits package including:

• Health savings account (HSA)
• Flexible spending account (FSA)
• Tuition reimbursement
• Employee assistance program (EAP)
• Wellness program
• 401(k) retirement plan
• Paid time off
• Company paid holidays
• Personal time

Pay

Compensation details will be provided during the interview process.

Schedule

Shifts may vary depending on the location and department needs.