Donor Center Technician 1

About the role

This role involves ensuring compliance with regulations, maintaining customer service, performing eligibility assessments, operating equipment, collecting and processing plasma, and maintaining cleanliness.

Responsibilities

• Maintain compliance with state, federal, and industry regulations.
• Ensure high levels of customer service, donor confidentiality, and positive donor experience.
• Monitor donor conditions, perform eligibility assessments, and manage equipment operations.
• Perform plasma collection and processing, including sterile procedures and documentation.
• Maintain cleanliness and quality control of the donor center and equipment.
• Provide oversight of product safety and quality, and troubleshoot machine issues.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent (GED).
• Three (3) months’ experience in clerical or customer service position preferred.
• Specific certifications or licenses based on state requirements.
• Basic computer knowledge and skills.
• Ability to speak, read, write, and understand English; bilingual in Spanish preferred (location specific).
• Strong customer service, organizational, and communication skills.
• Ability to read and follow instructions, perform basic math, and understand verbal instructions.
• Physical requirements: ability to sit or stand for extended periods, lift up to 35 pounds, bend, stoop, kneel, work in cold environments, and use assistive devices.
• Ability to work various shifts, including weekends and holidays.
• Ability to communicate effectively and focus on tasks for extended periods.
• Ability to navigate the office environment safely, including stairs and elevators.
• Travel up to 20% via airplane and vehicle (if applicable).

Qualifications

Basic computer knowledge and skills.

Ability to speak, read, write, and understand English; bilingual in Spanish preferred (location specific).

Strong customer service, organizational, and communication skills.

Ability to read and follow instructions, perform basic math, and understand verbal instructions.

Physical requirements: ability to sit or stand for extended periods, lift up to 35 pounds, bend, stoop, kneel, work in cold environments, and use assistive devices.

Ability to work various shifts, including weekends and holidays.

Ability to communicate effectively and focus on tasks for extended periods.

Ability to navigate the office environment safely, including stairs and elevators.

Travel up to 20% via airplane and vehicle (if applicable).

Skills

Basic computer knowledge and skills.

Ability to speak, read, write, and understand English; bilingual in Spanish preferred (location specific).

Strong customer service, organizational, and communication skills.

Ability to read and follow instructions, perform basic math, and understand verbal instructions.

Physical requirements: ability to sit or stand for extended periods, lift up to 35 pounds, bend, stoop, kneel, work in cold environments, and use assistive devices.

Ability to work various shifts, including weekends and holidays.

Ability to communicate effectively and focus on tasks for extended periods.

Ability to navigate the office environment safely, including stairs and elevators.

Travel up to 20% via airplane and vehicle (if applicable).

Benefits

• Health care benefits, including medical, dental, and vision insurance.
• Health savings account (HSA) and flexible spending account (FSA).
• Tuition reimbursement.
• Employee assistance program (EAP).
• Wellness program.
• 401(k) retirement plan.
• Paid time off and paid observed holidays.

Pay

The expected base pay for this position at hiring is $16.27-$21.70.