Donor Center Technician 1

Job Summary

Responsible for determining donor eligibility, plasma collection and product processing while maintaining compliance. Ensures compliance with all state, federal, and industry regulations (e.g., FDA approved SOPs, OSHA, CLIA, GMP) to maintain production standards and facility compliance. Maintains high levels of customer service, donor confidentiality, and a positive donor experience. Monitors donor conditions and performs eligibility assessments, including vitals, microhematocrit, total protein testing, and donor registration, to ensure safety and product quality. Sets up, prepares, and operates automated plasmapheresis equipment; responds to alarms, troubleshoots alerts, and disconnects donors upon procedure completion. Performs plasma collection and processing, including sterile product and sample handling, freezer organization, and preparation of shipments in compliance with SOPs and transportation regulations. Monitors freezer and refrigerator temperatures, reports malfunctions, and documents variances as required. Maintains cleanliness of the donor center and work areas, ensures professional appearance, proper stocking, and safe disposal of biohazardous waste and spills. Maintains and performs quality control on donor center equipment according to SOPs and manufacturer instructions. Maintains complete and accurate recordkeeping in compliance with company SOPs. Provides oversight of product safety and quality by maintaining proper collection ratios, monitoring donor safety, and responding to adverse donor events. Troubleshoots machine issues and performs routine quality control checks on equipment. Performs other duties as assigned.

Qualifications

• High school diploma or equivalent (GED)
• Three (3) months’ experience in clerical or customer service position preferred
• Specific certification or licensing based on State requirements

Physical Requirements

• Ability to utilize all required and appropriate PPE (Personal Protective Equipment)
• Ability to sit or stand for extended periods
• Ability to tug, lift, and pull up to thirty-five (35) pounds
• Ability to bend, stoop, or kneel
• Occupational exposure to blood borne pathogens
• Ability to view video display terminal less than 18” away from face for extended periods of time
• Ability to enter an environment with a temperature of -40C or colder according to Standard Operating Procedures
• Ability to perform precise tasks that require repetitive small motor skills, such as drawing blood for diagnostic tests
• Ability to use assistive devices if needed for mobility or communication
• Ability to work day and evening hours, weekends, holidays, and extended shifts on a frequent basis and be punctual
• Ability to use a computer and other office equipment
• Ability to communicate effectively, both verbally and in writing
• Ability to focus and concentrate on tasks for extended periods
• Ability to navigate the office environment safely, including stairs and elevators (if applicable)
• Ability to travel up to 20% via airplane and vehicle (if applicable)