Donation Strategist Lead

About the role

The Donation Strategist Lead supports the mission, goals, and values of Infinite Legacy by providing leadership and management of Hospital Donation Coordinators, In-house Donation Coordinators, and other assigned staff of the Hospital Services division. This individual provides daily oversight of hospital support operations and personnel administration by managing the planning, implementation, and evaluation of donation programming at hospitals, hospices, teaching facilities, and other key stakeholders.

Responsibilities

• Directly supervise Infinite Legacy Hospital Services staff assigned.
  • This duty includes interviewing job candidates and making recommendations for employment, orientation, education, evaluation, counsel, discipline, and suggestions for termination.
  • Verification and signing of timesheets and expense reports are required.
  • Serves as the expert for the Hospital Services department by providing oversight of documentation, training, call responsibilities, external education, and outreach for the organization.
  • Ensures high-quality service is provided within Infinite Legacy's donation service area at all times and seeks to improve each hospital's performance to meet national collaborative targets and internal benchmarks.
  • Ensure ongoing data collection and analysis of donor potential and eligibility metrics in hospitals using medical record reviews, referral data, and actual donors.
  • Utilizes the information to tailor hospital strategies to improve timely organ and tissue referral and donation rates.
  • Ensures the development of an overall departmental strategy to enhance and improve organ and tissue donation outcomes.
  • Collaborating with hospital donation partners, develop policies and strategies to honor donor designation within the donation service area.
  • Directs Hospital Services staff in developing and implementing hospital donation plans tailored to the needs and resources of each hospital.
  • Makes sure the hospital donation plans are documented and made in collaboration with key hospital partners and shared with hospital administrators.
  • Develop performance goals and strategies for Hospital Services Specialists that support the Hospital Services division and hospital-specific strategic plans.
  • Oversees the development and management of effective relationships by hospital services staff with key internal and external individuals to focus on increasing organ and tissue donation within hospitals.
  • Serves as the primary facilitator for electronic medical record access and hospital services electronic database/data validation.
  • Provides quality and quantity oversight to external and internal communications for potential and actual donor families, including, but not limited to, brochures, outcome letters, LLF newsletter, and donation partner correspondence.
  • Ensures successful planning and execution of organizational initiatives, including Donate Life Month, Flag Raising, Donor Memorial Walls, Donate Life activities, and education events.
  • Lead the planning and facilitation of Hospital Services DSA pacing event.
  • Identify opportunities for DSA pacing events or special interest programs that contribute to organizational and departmental goals.
  • Monitor and report to CBDO quarterly on achievement of departmental goals and routine performance standards (i.e., Unit Visits) and special programs (i.e., DRS recruitment and attendance).
  • Facilitate ongoing communication with the Communications division regarding opportunities and requests for PR liaisons between Infinite Legacy and hospital PR/media professionals supporting Hospital Services initiatives.
  • Represent Infinite Legacy at any organization or industry meetings for which HS attendance is preferred (i.e., Infinite Legacy Advisory meetings, AOPO meetings, UNOS regional meetings).
  • Provides assistance to staff with the development, implementation, evaluation, and improvements of professional and public education programs and presentations as necessary and acts as a resource by maintaining knowledge of current articles in general publications related to donation and transplantation.
  • In collaboration with the Education team, ensures staff competency through various methods, including mentorship, participation in the orientation process, ongoing education, case reviews/debriefs, self-paced learning modules, and focused learning and training activities.
  • Participate in the strategic planning process, including developing performance metrics for the department under the direction of the CBDO.
  • Collaborate with Communications and Community Services directors to leverage internal resources and expertise.
  • Makes sure progress and completion of goals in collaboration with interdepartmental leaders monthly.
  • Collaborating with Quality Systems ensures timely response to standard operating procedures (SOP) modifications and compliance, corrective action and preventive action (CAPA), and ongoing competencies and quality improvement projects.
  • Under the direction of the Director of Hospital Services, performs various management and fiduciary duties, including but not limited to participation in the hiring process, recommending staff for promotional opportunities, responding to paid time off requests and timesheet approval, and expense reports approvals.
  • Administers corrective action plans and/or performance improvement plans and annual evaluations, develops the departmental budget, assists with monthly variance report explanations, ensures the department is adequately staffed and trained and maintains oversight of departmental storage and resources.
  • Participates as a member of the Leadership Team, demonstrating Infinite Legacy's core values and attending meetings such as team meetings, retreats, planning sessions, etc.
  • Serves as the emergency contact for the HS department, including sick calls and emergencies, and may be required to fill holes in the schedule and or/timeframes as necessary during decreased staffing.

Qualifications

• Knowledge and skills acquired through completion of a Bachelor's degree at an accredited college or university in Healthcare Administration, Communications, Marketing, or other related fields; or in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required.
• Minimum 5 years’ experience in a health-related field and/or 2-3 years in organ and tissue recovery/transplantation. 2 years of supervisory or management experience preferred.

Skills

• Proficient in using office equipment, including but not limited to smartphones, personal computers, fax machines, calculators, photocopiers, scanners, telephones, and slide and overhead projectors.
• Intermediate to advanced computer skills in Word, Excel, PowerPoint, Outlook, and electronic mail functions.
• Excellent judgment, decision-making, and organizational skills; ability to problem solve in stressful situations—a proactive team player who can uphold the organization's core values.

Benefits

Join Our Team & Enjoy Great Benefits! At Infinite Legacy, we care about our employees' well-being, both at work and in life. That's why we offer an excellent benefits package designed to support you and your family. Our Benefits Include:

• Health, Dental & Vision Insurance: Comprehensive coverage for you and your loved ones.
• Paid Time Off: Take the time you need to relax and recharge.
• 401K: Plan for your future with employer contributions.
• Life & Disability Insurance: Peace of mind, no matter what happens.
• Pet Insurance Discounts: Because your furry friends matter too!
• Tuition Reimbursement: We support your growth and development with education assistance.