Donation Express Team Lead Herndon EDC

Essential Duties and Responsibilities

• Supports the Donation Express Manager in operations for brick-and-mortar and/or mobile EDC sites.
• Communicates professionally via e-mail, orally, and in writing.
• Maintains a smooth production process for all donation functions.
• Fulfills the duties of all EDC staff (if needed) to include providing excellent customer service to donors, greeting donors and safely unloading donations from vehicles, completing donor receipts, and sorting and processing donated items into designated categories.
• Affords assistance in and ensures the enforcement of EDC safety and security procedures.
• Affords assistance in settling complaints.
• Provides input for associate interviews and performance evaluations.

Other Duties and Responsibilities

• Maintains a professional appearance adhering to Goodwill uniform standards.
• Affords assistance in maintaining proper staffing as it relates to budgets.
• Affords assistance in accurately recording the work of the department.
• Affords assistance in monitoring the time and attendance system.
• Affords assistance during the interviews, training, and instruction of workers in such a manner as to develop full working potential.
• Affords assistance in the development of efficient and effective methods and procedures for work simplification and material processing.

Required Qualifications

• High school diploma or equivalent and at least 6 months of supervisory experience and/or successful completion of the TRAc program.
• Excellent customer service skills.
• Basic computer skills.
• Ability to effectively communicate verbally and in writing.
• Ability to perform basic math.
• Ability to read and comprehend internal documents related to store operations.
• Ability to perform continuous walking, stooping, standing, bending, kneeling and climbing for prolonged periods of time (up to 7 hours per 8-hour shift).
• Ability to lift up to and between 40 - 50 pounds frequently.

Pay

Excellent compensation, healthcare, career growth, paid PTO, no inventory or overnights, and bonus potential.

Schedule

Works weekends and holidays as required to support the needs of the business.