Donation and Transportation Assistant Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Oversees all donated goods operations with minimal supervision
• Manages personnel and Attended Donation Center (ADC) sites
• Captures and analyzes operational data and prepares reports
• Develops and implements plans to meet goals and objectives
• Directs and coordinates Transportation Department activities
• Supervises staff directly or through subordinate employees
• Performs additional duties as assigned

EDUCATION and/or EXPERIENCE

• Minimum two years of college plus related supervisory experience in operations management and customer service, or an equivalent combination of education and experience
• Demonstrated ability to supervise a large staff in customer service, processing, transportation, and/or facility maintenance operations (preferred)

SKILLS

• Demonstrated ability to explain organizational mission and donation policies to the public
• Skilled in resolving customer complaints effectively
• Proficient in Microsoft Office, Internet, and email software

PHYSICAL DEMANDS

• Regularly required to stand, walk, use hands, reach, and communicate (talk/hear)
• Frequently required to stoop, kneel, crouch, or crawl
• Occasionally required to climb or balance
• Must regularly lift/move up to 25 lbs and frequently up to 50 lbs
• Requires close, distance, peripheral vision, depth perception, and ability to adjust focus

WORK ENVIRONMENT

• Occasionally exposed to wet/humid conditions and moving mechanical parts
• Frequently exposed to high or precarious places, fumes, airborne particles, and outdoor weather conditions
• Occasionally exposed to toxic or caustic chemicals and risk of electrical shock
• Work environment typically has a loud noise level