Domestic Operations Specialist (19492)

Tasks

• Calculate shipping costs.
• Explain regulations, policies, or procedures.
• Prepare documentation for contracts, transactions, or regulatory compliance.
• Cook up shipping activities with external parties.
• Verify shipping documentation.
• Analyze shipping information to make routing decisions.
• Identify opportunities to improve operational efficiency.
• Record shipping information.
• Examine documents to verify adherence to requirements.
• Confer with others to conduct or arrange operational activities.
• Recommend packing or shipping methods.
• Maintain current knowledge related to work activities.
• Arrange insurance coverage.
• Processes operational data in software systems and applications, identifies missing or potential operational or service concerns, and resolves with the appropriate groups.
• Addresses complex or escalated internal or external customer questions and concerns regarding shipments, billing, status, services, carriers, and other needs.
• Tracks orders and shipments and assists with tracing as needed; usually more complex, domestic and may involve international operations.
• Runs, analyzes and summarizes operational reports and details; presents information to co-workers or supervisors as needed.
• Interfaces with airlines, shipping, truck and related carriers to understand requirements, track shipments or details.
• Prepares information required for quotes or address potential services; provides more complex quotes.
• Safeguard compliance with company policies and procedures and a safe and effective work environment; assists others with understanding operational items.
• Develops critical relationships with internal or external customers, assists with account management such as maintaining customer profiles, details and service needs.
• Creates and processes invoices, reviews for operational accuracy, works with customers on questions and payment; assists others as needed.
• Performs other duties as assigned.

Qualifications

• 2-7 Years of Freight Forwarding experience
• AOG experience a plus
• Hazmat certification a plus
• Experience With All Requisite Compliance And Regulatory Requirements
• Willing to work variable schedule, including overtime, weekends and holidays
• Education and Experience
• Education: Industry related degree and/or certification
• Knowledge
• Transportation — Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
• Customer and Personal Service — Knowledge of principles and methods for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Administrative — Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
• Geography — Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
• Production and Processing — Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
• Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
• Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
• English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Skills
• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Speaking — Talking to others to convey information effectively.
• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
• Negotiation — Bringing others together and trying to reconcile differences.
• Time Management — Managing one's own time and the time of others.
• Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Service Orientation — Actively looking for ways to help people.
• Coordination — Adjusting actions in relation to others' actions.
• Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
• Writing — Communicating information and ideas in writing so others will understand.
• Tools
• Desktop computers
• Facsimile machines
• Laptop computers
• Special purpose telephones
• Multi-line telephone systems
• Technology Compliance software
• Electronic mail software
• Enterprise resource planning ERP software
• Manufacturing resource planning MRP software
• Customer resource management CRM software
• Logistics and supply chain software (CargoWise ediEnterprise)
• Microsoft Excel and other office applications