Domestic & International Coordination - OA/DA

About the Role

The Ace Relocation OA/DA Coordinator will coordinate schedules of customers and vendors to ensure a seamless and stress-free relocation experience.

Responsibilities

• Coordinate the scheduling and surveying of all non-Ace booked OA/DA and Military members household goods moves.
• Confer with internal and external customers by telephone or email to provide information about products and services.
• Maintain timely records in MoverSuite of customer interactions and transactions, including details of inquiries, comments, and actions taken.
• Verify that appropriate changes were made to resolve customer problems and follow up as necessary.
• Communicate effectively and professionally with customers and staff.
• Escalate issues to management in a timely manner.
• Respond to emails from internal and external customers within 1-2 hours daily.
• Ensure proper visibility by including appropriate aliases in all correspondence.
• Assist with coverage as assigned by supervisor.
• Perform ad hoc reporting as assigned by supervisor.
• Complete other duties as assigned.

Skills

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Competent with Microsoft Teams.
• Competent in MoverSuite and AtlasNet.

Qualifications

• High School Diploma or General Education Degree (GED).
• 1-2 years of related customer service experience preferred.

Work Environment and Physical Requirements

• Must adhere to safety regulations at all times.
• Follows policies and procedures, including infection control, universal precautions, and exposure control plans.
• Reports hazardous conditions, accidents, and incidents to the immediate supervisor.
• Must be able to lift at least 25 lbs.
• Requires standing, walking, bending, kneeling, stooping, and crouching.
• Exposure to heat, cold, dust, noise, or chemicals.
• May require overtime or shift work during peak periods.
• Office setting with standard requirements for vision, hearing, and speaking.
• Saturday schedule on a volunteer basis, subject to change based on business needs.