Domestic Agent I

About the role

The Domestic Agent I has high visibility, is the primary contact for designated customers, and responsible for the outcome of assigned projects including customer service, tracking, routing, problem resolution, vendor compliance and customer interaction.

Responsibilities

• Quoting, tracking and tracing domestic freight shipments moving via air/ground on a daily basis.
• Track overhead shipments daily and route accordingly
• Route freight shipments across multiple transportation modes and services based upon client requests
• Proactively communicate with clients regarding status of freight
• Communicate with vendors/suppliers regarding shipment dispatch, routing and rates
• Assist local sales and domestic offices with air/ground freight issues
• Manage daily on-time and defect codes, carrier re-weights and insure all masters rated
• Assist in compiling customer specific key performance indicator (KPI) reports on a weekly/monthly basis as needed
• Ensure paperwork, labeling and scanning for accuracy
• Understand the requirements/expectations of handling shipments of consequence – NFO, high-value, date/time specific, etc.
• Responsible for processing monthly inventory
• All other duties as the business deems necessary
• Other duties and responsibilities will be assigned as business demands deem necessary.
• Network with