Domain Senior Manager / Director - Talent Management

About the role

Phenom is an AI-Powered talent experience platform redefining the HR tech space. As a global organization with offices in 6 countries and over 1,500 employees, we are an HR tech unicorn where innovation and creativity are in our DNA. The Domain Senior Manager will act as an industry subject-matter expert (SME) to support customers globally by diving deep into clients' Talent Management strategy, tools, and processes—focused on a specific industry vertical. Working alongside the Product Management team, they will help drive best practices, platform adoption, strategy optimizations, and provide critical feedback to both clients and Product teams for further roadmap developments.

Industry verticals of focus: Healthcare, IT/Tech, Finance, Manufacturing, Retail.

Responsibilities

• Develop a deep understanding of customer pain points and needs across performance management, career development, succession planning, and employee engagement.
• Support product delivery to these requirements, advise customers on industry best practices, and fine-tune optimizations based on deployments.
• Work closely with product managers to create patterns and templates for recurring opportunities and propose solutions.
• Deliver business impact, key insights, and value optimizations for customers by utilizing deep industry knowledge related to talent development and retention objectives.
• Review and provide key metrics for tools/products (e.g., engagement scores, internal mobility rates, succession bench strength) and support client education on new product capabilities.
• Lead Talent Management Bootcamps with customers to discover, document, and optimize business processes through current-state ("As-Is") and future-state ("To-Be") Business Process Maps (BPMs).
• Apply deep Talent Management domain expertise to establish business context, identify customer challenges, and define business problems and outcomes.
• Translate bootcamp findings into a compelling Value Realization Summary and business case that quantifies expected business impact.
• Partner with Product Management, Sales, Customer Success, and Engineering teams to create a strategy that best supports the industry vertical.
• Provide guidance and Talent Management insights to Product and Engineering teams to support further product development.

Requirements

• 7+ years of experience in Talent Management, Organizational Development, and/or HR operations within one industry vertical.
• Bachelor’s Degree in Human Resources, Organizational Psychology, Business, or a related field.
• Extensive knowledge/experience with performance management, succession planning, career pathing, and/or LMS platforms.
• Experience with the Phenom Intelligent Talent Experience platform is an asset.
• Customer obsession mindset with an ability to earn trust and provide sound strategies that exceed customer expectations.
• Strong leadership skills with the ability to influence and inspire cross-functional teams.
• Familiarity with the Agile framework.

Benefits

The anticipated compensation for this role ranges from $115,000 to $140,000.

Schedule

• Ability to support global needs with travel up to 30%.
• Local candidates residing within 50 miles of headquarters are expected to work from the office full-time, 5 days per week.