Documentation & Training Specialist

Job Responsibilities

• Writes and edits technical documents, including reference manuals and product manuals.
• Writes and edits procedural documents, including user guides, quick-start guides, and FAQs.
• Meets with engineers, programmers, product owners, and other trainers to learn about specific products or processes.
• Researches product samples to fully understand the product.
• Affirms the audience's needs for whom the technical and procedural documentation is intended; adjusts tone and technical terms to meet those needs and ensure understanding.
• Plans writing processes and sets timelines and deadlines.
• Creates or works with graphic designers to create diagrams, charts, and other visual aids to assist readers in understanding a product or process.
• Gathers feedback from customers, designers, and other trainers to improve technical documents.
• Determines the best format to present information to support customer success.
• Evaluates software products and provides feedback to Product Owners and Development teams as appropriate to improve internal functions and usability.
• Consults with end users to identify problems in accessing electronic content.
• Creates online learning modules and curriculum for enterprise software as well as HR/People Ops topics.
• Facilitates training sessions for customers and/or internal employees on product-related topics as assigned by management.
• Handles the maintenance, organization, and storage of the document library/repository.
• Serves as the resource/reviewer for coworkers on document style, grammar, verbiage, clarity, etc.
• Performs other related duties as assigned by management.

Qualifications

• A bachelor’s degree in Education, English, Technical Writing, or a related field is strongly preferred.
• Three years of related experience in teaching, training, writing, and curriculum design is strongly preferred.
• Experience/proficiency using the Articulate360 product suite, including Storyline is strongly preferred.
• One to two years of experience in pharmacy management or the managed care industry is a plus.
• Knowledge of managed care pharmacy utilization management processes preferred, not required.