Documentation & Training Coordinator

About the Role

This position works out of our Plano, TX location in the Neuromodulation Division. Our Neuromodulation business includes implantable devices compatible with mobile technology to help people who suffer from chronic pain and movement disorders. These non-opioid therapies allow us to provide interventional pain therapy to patients throughout the pain continuum.

Responsibilities

• Assist departments in defining document and/or training requirements and determining timelines.
• Work closely with department managers to ensure documents and/or training is available when needed and completed when required.
• Set up audiences, certification trainings, courses, versional documents, and track in-class, online, onsite, and offsite training.
• Develop, run, and distribute reports as scheduled or upon request for management and/or audit use.
• Manage the process that assigns courses to employees.
• Input content into LMS using pre-determined organizational structure and naming conventions.
• Review change orders ensuring documents/parts are created accurately by process, SOP, and Work instructions.
• Create and submit change orders for team members utilizing the document management system.
• Administer parts within SAP in conjunction with the document management system.
• Maintain regular, reliable, and predictable attendance.
• Comply with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments.
• Maintain positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.
• Work additional hours, days, or schedules (including other shifts, weekends, and/or holidays), if directed.
• Remain current on software changes and developments in field(s) of expertise.
• Resolve and/or facilitate resolution of problems, with more complex issues being referred to more advanced level personnel.
• Perform related functions and responsibilities, on occasion, as assigned.
• Support all Company initiatives as identified by management and in support of Quality Management Systems (QMS), Environmental Management Systems (EMS), and other regulatory requirements.

Qualifications

• High school diploma or equivalent combination of education and related experience.
• Demonstrated knowledge of change control administration processing change orders and documents/parts are created accurately.
• Minimum of 6 months of progressively responsible experience using Learning Management Systems (LMS) and Document Management Systems, and/or applications such as Microsoft Office, database software, Adobe software, SharePoint, online training modules, or related systems.

Preferred Qualifications

• Associate's or Bachelor's degree in Business Administration or a related field.
• Demonstrated knowledge of training administration processes and learning management systems.
• Strong organizational skills with excellent attention to detail.
• Ability to manage multiple priorities simultaneously, meet deadlines, and work effectively under general supervision.
• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Basic math proficiency.
• Ability to read, write, and communicate effectively in English.
• Ability to maintain confidentiality and exercise sound judgment when handling sensitive information.
• Proficiency with Microsoft Office applications, including Excel.
• Ability to work effectively in a team environment and independently in a fast-paced, changing environment.
• Ability to collaborate with employees across multiple levels of the organization.
• Understanding of and ability to comply with FDA regulations, company policies, procedures, and quality requirements.
• Regular and predictable attendance, with the ability to work overtime as needed.
• Experience with training software, Learning Management Systems (LMS), and/or Electronic Document Management Systems (EDMS).
• Experience with SumTotal, Windchill, Adobe Captivate, Articulate, or similar e-learning development tools.
• Experience working in a regulated industry such as medical devices, pharmaceuticals, healthcare, or manufacturing.
• Experience supporting a large enterprise or cross-divisional business environment.
• Experience working in a highly matrixed and geographically diverse organization.
• Ability to leverage cross-functional resources and influence stakeholders to accomplish project goals.

Benefits

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution.
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.

Pay

The base pay for this position is $18.45 – $36.85 per hour. In specific locations, the pay range may vary from the range posted.

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.

Working at Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life.