Document Support Engineer

About Us

The Documents Platform team at Coalition is responsible for providing the tools and expertise for creation, storage and analysis of insurance documents to enable Coalition to turn raw data into actionable intelligence. Support Engineers work closely with Software Engineers, Product Managers and Production Underwriters to build docs for our customers.

About The Role

The Documents Platform team at Coalition is responsible for providing the tools and expertise for creation, storage and analysis of insurance documents to enable Coalition to turn raw data into actionable intelligence. Support Engineers work closely with Software Engineers, Product Managers and Production Underwriters to build docs for our customers.

Responsibilities

• Own the end-to-end lifecycle of document templates (policies, quotes, binders, endorsements, notices) across all supported insurance lines – from design and implementation through testing, rollout, and ongoing maintenance.
• Translate insurance product requirements into schema-driven, reusable templates, partnering closely with software engineers, product managers, underwriters, and other business partners to ensure documents are accurate, compliant, and aligned with product intent.
• Develop, debug, and optimize document templates, including diagnosing data-mapping issues, layout or logic bugs, and performance problems in collaboration with the documents platform engineering team.
• Maintain a high bar for document quality and stability by writing and executing test plans, validating outputs across environments, and preventing regressions as products, schemas, and upstream systems evolve.
• Triage, prioritize, and resolve document-related requests and incidents, using tools like Jira to manage workload, communicate status and impact, and set clear expectations with stakeholders.
• Continuously improve templating tools, processes, and standards in partnership with Software Engineers to make template development faster and safer.
• Act as a subject-matter expert on document behavior and configuration, providing guidance to cross-functional teams, documenting best practices and runbooks, and mentoring peers on effective document debugging and template design.

Qualifications

• Strong passion for problem solving and debugging, especially in systems where data, logic, and layout all interact.
• Experience in at least one scripting or programming language (such as Python, Go, JavaScript, or similar), including comfort reading and modifying existing code.
• Comfort with or interest in learning HTML and templating technologies (for example Jinja or similar), and willingness to work hands-on in production document templates.
• Familiarity working with structured data formats (such as JSON) and mapping that data into templates, schemas, or configuration.
• Ability to manage multiple requests and projects simultaneously, including organizing work in tools like Jira, communicating status, and setting clear expectations with stakeholders.
• Strong collaboration skills with cross-functional teams (Engineering, Product, Underwriting, Operations, and others) in a fast-paced environment.
• High attention to detail and quality, especially in customer-facing documents where accuracy, consistency, and compliance are critical.
• Excited to learn and grow skills, including deepening technical expertise, building domain knowledge in insurance products and documents, and contributing to process and tooling improvements.

Bonus Points

• Experience with documents, templating and document management.
• Experience with Project management.

Compensation

Our compensation reflects the cost of labor across several US geographic markets. The US base salary for this position ranges from $63,800/year in our lowest geographic market up to $94,050/year in our highest geographic market. Consistent with applicable laws, an employee's pay within this range is based on a number of factors, which include but are not limited to relevant education, skills, job-related knowledge, qualifications, work experience, credentials, and/or geographic location.

Perks

• 100% medical, dental and vision coverage
• Flexible PTO policy
• Annual home office stipend and WeWork access
• Mental & physical health wellness programs (One Medical, Headspace, Wellhub, and more)
• Competitive compensation and opportunity for advancement

Why Coalition?

Work at Coalition is centered on the joint mission to Protect the Unprotected. We have built a remote-first, highly inclusive culture that welcomes people from diverse backgrounds. We trust each other to take responsibility, share ownership of outcomes, and put in the work together to protect businesses from digital risk.

Safe Hiring Notice

All legitimate communication from Coalition comes from @coalitioninc.com emails, and open roles are listed only on our Careers page. We never ask for payment, banking details, or personal identification before an offer is accepted through our secure systems. If you believe you’ve been a victim of fraudulent recruiting, follow guidance from the Federal Trade Commission (FTC).