Document Services Unit Manager

About the role

The Metropolitan Water District of Southern California is seeking a Document Services Unit Manager to lead the delivery, lifecycle management, and technological integration of all media and document resources across the organization.

Responsibilities

• Supervise and develop document services staff ensuring policies and procedures are implemented to maintain operational and data integrity across publishing, digital asset management, and library repositories.
• Supervise the daily reprographics, production, and publishing activities to ensure that all internal MWD Groups, Member Agencies, and external stakeholders receive accurate, compliant, and timely physical and electronic materials.
• Oversee the daily graphic design workflows to ensure that all branding, public outreach, and internal messaging align with Metropolitan's communication standards.
• Reviews records management aging and retention schedules to ensure compliance with legal mandates and MWD policies; oversees the preservation of archival and library resources.
• Maintains routine communication and works with other MWD Groups/Sections/Units/Teams to handle production requests, electronic forms development, and cross-functional media coordination.
• Manages the optimization and administration of networked graphic systems, enterprise publishing applications, and web-based request interfaces.
• Oversees proper setup, allocation, and tracking for billable and reimbursable internal design, print, and video production projects.
• Manages the annual document infrastructure review, evaluating software systems, high-volume production equipment leases, and vendor agreements.
• Plans and directs document services related system upgrades; facilitates future testing, integration, and use of applications toward automation of electronic forms and digital assets.

Requirements

• An associate's degree from an accredited college or university and fourteen years of increasingly responsible relevant experience, of which four years must have been in a management, or supervisory position; or a bachelor's degree from an accredited college or university and twelve years of increasingly responsible relevant experience, of which four years must have been in a management or supervisory position; or an advanced degree from an accredited college or university and ten years of increasingly responsible relevant experience, of which four years must have been in a management or supervisory position.
• Experience managing document control, technical writing, or administrative teams while overseeing records management and compliance protocols.

Desirable Qualifications

• Experience participating in internal or external compliance audits.
• Experience applying technical standards to reprographics and printing operations.
• Experience managing full-lifecycle archiving and document destruction schedules.

Benefits

• Competitive compensation
• Excellent medical, dental, life, vision plans
• Deferred compensation in the form of a 401(k) plan (with matching contribution) and a 457 plan
• Roth 401(k) plan
• Retirement benefits under the California Public Employees' Retirement System
• Tuition reimbursement
• Training and advancement opportunities
• Excellent working environment

Schedule

Hybrid: Metropolitan’s current practice in this position is a hybrid work schedule. This typically includes two days a week in person and the other days remote. This is subject to change dependent on organizational needs. In addition, a telework policy is scheduled for negotiations and once completed and implemented, will provide final direction on the hybrid schedule.

Pay

Competitive compensation

Qualifications

• Education and Experience: An associate's degree from an accredited college or university and fourteen years of increasingly responsible relevant experience, of which four years must have been in a management, or supervisory position; or a bachelor's degree from an accredited college or university and twelve years of increasingly responsible relevant experience, of which four years must have been in a management or supervisory position; or an advanced degree from an accredited college or university and ten years of increasingly responsible relevant experience, of which four years must have been in a management or supervisory position.
• Relevant Experience is defined as: Experience managing document control, technical writing, or administrative teams while overseeing records management and compliance protocols.
• Desirable Qualifications: Experience participating in internal or external compliance audits. Experience applying technical standards to reprographics and printing operations. Experience managing full-lifecycle archiving and document destruction schedules.